Bryan Day
Alvin,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager - Retail
Ace Hardware
02.2018 - Current
- Boosted store sales by implementing targeted marketing strategies and fostering strong client relationships, resulting in 5 year-over-year growth in revenue. Drove average profit margin from 36% to 43%.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates
- Developed and executed successful business plans that resulted in improved market share and profitability within the region
- Expanded customer base by researching potential markets, developing strategic partnerships, and developing new marketing opportunities
- Implemented cost-cutting measures across that led to significant savings without compromising service quality or customer satisfaction.
Owner
Don Luigi's Landscaping
05.2017 - 01.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Managed approximately 30 weekly customers and scheduled one-time jobs in between appointments.
Assistant Project Manager
3M Construction
05.2016 - 01.2018
- Aided in preparing, calculating and pricing bids to procure prospective jobs and ensure profitability.
- Ordered and maintained inventory necessary for specific job site completion.
- Planned, monitored and analyzed project costs to meet financial goals.
- Assisted with interviewing and onboarding new employees.
Insurance Agent
Western & Southern Life
01.2017 - 05.2017
- Recommended Life and Health Insurance solutions to meet individual clients' needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Financial Representative
Guardian Care
01.2012 - 12.2016
- Managed approximately 450 of the company's clients' accounts.
- Applied for Social Security Benefits, Pensions, VA Benefits, and Annuity lncome (s) on behalf of the company clients.
- Received and deposited client's incomes and paid client invoices.
- Served legal documents to various banks in order to freeze, take over, or close clients' personal bank accounts.
- Reconciled, monitored, and adjusted clients' accounts to ensure proper cash flow and positive balance.
Warehouse Lead
Cabela's
03.2009 - 01.2012
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Conducted interviews and trained new associates on policy, procedures, customer service, and computer systems
Director of Marketing & Sales
Rimrock Inn & Rockpile Restaurant
07.2007 - 12.2009
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
- Represented the company in community and business relations
- Facilitated and organized company events and newscasts
- Tracked MTD/YTD numbers, RevPAR, Revenue, and ADR
Education
BBA - Business Administration And Management
Madonna University
Livonia, MI09.2017
Associate of Arts - Liberal Arts And General Studies
Washtenaw Community College
Ann Arbor, MI06.2007
Skills
- Business Development and Planning
- Performance Management
- Operational Management
- Order Management
- Cost Reduction
- Sales Expertise
- Brand Development
- Vendor Management
- Customer Relationship Management
- Quality Assurance
- Conflict Resolution
- Customer Service
Affiliations
- Delta Mu Delta International Honor Society in Business
Timeline
Assistant Store Manager - Retail
Ace Hardware
02.2018 - Current
Owner
Don Luigi's Landscaping
05.2017 - 01.2018
Insurance Agent
Western & Southern Life
01.2017 - 05.2017
Assistant Project Manager
3M Construction
05.2016 - 01.2018
Financial Representative
Guardian Care
01.2012 - 12.2016
Warehouse Lead
Cabela's
03.2009 - 01.2012
Director of Marketing & Sales
Rimrock Inn & Rockpile Restaurant
07.2007 - 12.2009
BBA - Business Administration And Management
Madonna University
Associate of Arts - Liberal Arts And General Studies
Washtenaw Community College
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