Bryan Díaz Díaz
Frederick,USA
Summary
Professional in financial services industry, bringing comprehensive expertise in banking operations and client relationship management. Proven ability to improve branch performance through strategic planning and effective problem-solving. Known for fostering collaborative environments and delivering results, ensuring seamless adaptation to changing demands. Key skills include financial advising, risk management, and customer service excellence.
Overview
6
6
years of professional experience
Work History
Branch Banker
Middletown Valley Bank
01.2024 - 06.2025
- Managed cash transactions accurately, maintaining balanced registers and minimizing discrepancies.
- Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Collaborated with team members to streamline branch operations, improving workflow efficiency and productivity.
- Analyzed account activities to identify potential risks, implementing preventative measures to safeguard assets.
Cashier
Little Caesar’s
01.2021 - 01.2022
- Maintained accurate cash drawer balances throughout shifts.
- Conducted regular audits of cash registers to ensure compliance with company policies.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Shift Leader
Dunkin’
01.2019 - 01.2021
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Conducted regular performance evaluations, providing feedback to improve team productivity.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Bachelor’s - Finance
University of Maryland, College Park
01.2027
Associate of Arts - Humanities
Frederick Community College
Frederick, MD05.2025
High School Diploma - undefined
Frederick High School
Frederick, MD01.2022
Skills
- Problem-solving abilities
- Time management
- Critical thinking
- Decision-making
- Relationship building
- Active listening
- Teamwork and collaboration
- Banking regulations
- Teller support
- Attention to detail
- Reliability
- Effective communication
Languages
English
Full Professional
Spanish
Full Professional
Additional Information
- Incoming Finance major at the University of Maryland, College Park
- Active volunteer in church and community projects
- Passionate about financial education and helping others manage their money
Timeline
Branch Banker
Middletown Valley Bank
01.2024 - 06.2025
Cashier
Little Caesar’s
01.2021 - 01.2022
Shift Leader
Dunkin’
01.2019 - 01.2021
Associate of Arts - Humanities
Frederick Community College
High School Diploma - undefined
Frederick High School
Bachelor’s - Finance
University of Maryland, College Park
Similar Profiles
Cole JenkinsCole Jenkins
Branch Banker at Middletown Valley BankBranch Banker at Middletown Valley Bank
Elisa O’DellElisa O’Dell
Sr. Global Payroll Analyst at Silicon Valley Bank (Acq. by First Citizens Bank)Sr. Global Payroll Analyst at Silicon Valley Bank (Acq. by First Citizens Bank)
Mary Grace PresidenteMary Grace Presidente
Loans Processor at 1st Valley Bank, Inc A Development BankLoans Processor at 1st Valley Bank, Inc A Development Bank
Aiko N. BautistaAiko N. Bautista
Technologist III – DNA Extraction Department at GeneDxTechnologist III – DNA Extraction Department at GeneDx
Eileen A. SachsEileen A. Sachs
MD Pathology Technical Support at ICON Government and Public Health Solution (USAMRIID)MD Pathology Technical Support at ICON Government and Public Health Solution (USAMRIID)