Bryan Delgado
Houston,TX
Summary
Detail-oriented delivery professional with over 6 years of experience in customer service and logistics. Proven ability to navigate routes efficiently while adhering to safety regulations and maintaining excellent communication with warehouse teams and clients.
Overview
12
12
years of professional experience
Work History
Non-CDL Driver
HD Supply
Houston, Texas
10.2019 - 06.2026
- Delivered goods to customers promptly and efficiently.
- Inspected vehicles before and after routes for safety compliance.
- Recorded delivery and vehicle inspection details to ensure compliance and accountability.
- Adhered to all traffic laws and company policies during transport.
- Communicated with warehouse staff to coordinate loading schedules.
- Assisted in loading and unloading materials at delivery sites.
- Provided excellent customer service during deliveries and pickups.
- Verified accuracy of orders prior to leaving the warehouse facility.
- Optimized delivery schedules to consistently meet deadlines and enhance service reliability.
- Coordinated with warehouse staff to improve loading processes and reduce delivery times.
- Stayed up-to-date on new routes, destinations, and traffic patterns as needed.
- Provided exceptional customer service throughout each delivery experience.
- Reported any mechanical issues encountered during deliveries to the supervisor immediately.
- Ensured proper handling of goods during transportation to minimize damage or loss.
- Loaded and unloaded cargo in accordance with best practices for safe operation.
- Complied with all applicable traffic laws and regulations when driving on public roads.
Sales Associate
Walmart
Houston, Texas
03.2017 - 10.2019
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Maintained inventory levels through regular stock checks and timely restocking to ensure product availability.
- Collaborated with team members to enhance store displays and product placement.
- Monitored sales floor for cleanliness, organization, and safety compliance to create a welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
Customer Service Representative
Food Town Grocery Stores
Houston, Texas
08.2014 - 10.2016
- Guided customers through product inquiries and store navigation to enhance shopping experience.
- Resolved customer complaints promptly and effectively.
- Trained new staff on customer service protocols and store policies.
- Responded to customer inquiries with accurate product and service information to support informed decisions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with other departments to resolve complex issues and deliver tailored solutions that addressed customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
John H Reagan
Houston, TX06-2014
Skills
- Safety compliance
- Route navigation
- Delivery documentation
- Customer service
- Bilingual or multilingual
- Inventory management
- Communication skills
- Driving techniques
- Supply transport
- Relationship building
- Driving practices
- Hand-eye coordination
Languages
English
Professional
Spanish
Professional
Timeline
Non-CDL Driver
HD Supply
10.2019 - 06.2026
Sales Associate
Walmart
03.2017 - 10.2019
Customer Service Representative
Food Town Grocery Stores
08.2014 - 10.2016
High School Diploma -
John H Reagan