Motivated and results-driven professional with 3 years of customer service expertise and 1 year of successful management experience at Walmart. Seeking a challenging role where I can leverage my leadership skills, team management experience, and dedication to excellence in contributing to the success of a dynamic organization
- Leadership and Team Management:
- Lead and inspire a team of 70 associates, fostering a positive and collaborative work environment.
- Successfully managed daily operations to ensure seamless workflow and adherence to company standards.
- Training and Development:
- Conducted comprehensive training programs for associates, enhancing product knowledge and customer service skills.
- Implemented effective coaching strategies resulting in improved individual and team performance.
- Performance Metrics:
- Consistently met and exceeded key performance indicators, maintaining high standards for customer satisfaction and operational efficiency.
- Developed and implemented strategies to enhance metrics, contributing to departmental and organizational success.
- Feedback and Coaching:
- Conducted regular performance evaluations and provided constructive feedback to associates, contributing to professional growth and development.
- Implemented coaching plans tailored to individual needs, resulting in a more skilled and motivated team.
Decision-Making:
Time Management: