Bryan DeShasier

• A fractional executive, consulting, and advisory operations solutions company.
• I founded FractiPro and developed a vision to offer customized, industry-agnostic, on-demand fractional COO solutions supported by experienced operations leadership with wide-ranging expertise across multiple verticals like fulfillment/manufacturing, client strategy, experience, and retention, risk management, quality assurance and control, business process optimization; facilities management, vendor management, and learning and development to name a few.
• Successfully implemented a focused growth strategy for a new customer vertical, resulting in a 67% revenue increase year-over-year and securing two new corporate clients at the new premium rate.
• By realigning our service offerings with client needs, we maintained a 100% client retention rate, ensuring continued business relationships and a stable revenue flow.
• Process automation and optimization enhanced operational efficiency by 65%, leading to substantial cost savings by eliminating the need for additional hires and increasing profitability.

• A fintech startup focused on comprehensive combined SaaS and fulfillment solutions for community banks across the US.
• Served in an executive leadership role tasked with driving business operations, process improvements, and strategic direction, including a go-to-market (GTM) process discovery to accelerate the company to the next growth phase.
• Oversaw multi-site, multi-team operations and functions, including client strategy and experience, business process optimization with continued monitoring and improvement, program and project management, fulfillment manufacturing, risk management, facilities management, third-party/vendor management, learning, and development.
• Launched a client experience program that led to an NPS increase of more than 60 points over six months. This program increased customer retention, strengthened customer relationships, and increased revenue.
• Guided business critical changes to operations and processes, cutting implementation timing from 15 to 6 months. These changes grew the client base by 250% in the first year and cut origination time by 50% while remaining a market leader in efficiency and scale.
• Built and implemented a program and project management office to standardize enterprise-level processes and practices that successfully implemented over 100 projects of varying sizes to completion – including significant organization, SaaS, and managed services redesign and rebranding.
• Influenced growth by driving the adoption of automation technologies that shortened test cycles by 60%, shortened implementation duration by 30%, and significantly improved time to revenue.

• Fintech startup focused on digital innovation in retail mortgage lending.
• Onboarded as employee number six in this director-to-consumer fintech lender start-up organization.
• Developed and implemented the Compliance Risk Management Program, ensuring compliance with applicable federal, state, investor, and residential housing agency requirements, laws, and regulations.
• Drove enhancements in lean manufacturing processes, cutting cure-related operational losses from $20,000 over three months to less than $100 monthly.
• Developed and executed a detailed compliance strategy for residential mortgage lending, focusing on loan origination and servicing channels. This strategy resulted in our passing 100% of the regulatory exams
• Influenced the re-engineering of the loan manufacturing processes, reducing quality and operational error rates to less than 5%, significantly below industry standards and regulatory requirements.

As a seasoned senior executive focused on risk and compliance, I led developing and implementing an industry- and regulatory-standard enterprise residential mortgage lending compliance risk management program. My approach centered on building strong, trust-based partnerships with key stakeholders, notably the Corporate Risk, Compliance, and Audit groups, to ensure a seamless, integrated framework to maximize control and eliminate redundancy.

• In six months, we collapsed eight mortgage operations groups across multiple states and time zones into one centralized operating center of 100+ employees, with no interruption in mortgage fulfillment services to affiliate bank customers.
• Led the implementation of a regulatory-standard Risk Control Self-Assessment and controls management system and process enhancements, successfully reducing operational losses from over $5,000 to less than $500 monthly.
• Developed and implemented the effective First Line of Defense Testing and Monitoring Program, laying the groundwork for an improved, more standard culture of quality and compliance. This program reduced cross-channel, quality-impacting error rates to below 7%, improving revenue retention through operational reliability and reduced opportunity reputational risk.