Yesenia Zelaya
Acton,CA
Summary
Capable Patient Representative, dedicated to providing superior support for patients. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
ER Patient Access Representative
Valley Presbyterian Hospital
Van Nuys, CA
09.2023 - Current
- Interview and register patients in a courteous manner and in compliance with hospital policies.
- Obtain insurance information, and if applicable, accident/workers' comp information.
- Verify information, update account and face sheets to accurately reflect patient's insurance/coverage information, and collection of accounts.
- Identify the appropriate payer source plan ID.
- Attend to the rescue team as they arrive, including the fire department and ambulance.
- Answer all incoming calls.
Care Giver
Helpful Hands Respite Svc Inc,
Canyon Country, CA
04.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Providing patients transportation to appointments.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Patient Care Representative
Providence PMI Hospital
West Hills, CA
09.2015 - 10.2022
- Schedule appointments for patients via telephone & patient portal.
- Checking in and out new patients, and verifying medical insurance.
- Responded to patient queries and concerns regarding insurance coverages.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Verify medical insurance including: HMO, PPO, Medicare Supplements, Tricare.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Education
Medical Assistant
Everest College
Reseda, CASkills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- EMTALA
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
ER Patient Access Representative
Valley Presbyterian Hospital
09.2023 - Current
Care Giver
Helpful Hands Respite Svc Inc,
04.2023 - Current
Patient Care Representative
Providence PMI Hospital
09.2015 - 10.2022
Medical Assistant
Everest College
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