Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Bryan Donell

Punta Gorda,FL
Bryan Donell

Summary

Hardworking, skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.

Deliberate Business Executive with six years of experience collaborating cross-functionally with team members to run all aspects of organization. Clear communicator with detail-oriented team leadership, conflict resolution and project oversight expertise. Growth-minded budget manager with clarity in market-focused planning and collaborative strategy development. As well as a knowledgeable technician in the pest control industry promoting customer-centered, service skills. Well-versed in all safety measures and the latest trends in controlling infestations. Looking for a role at a company with a high potential for growth.

Overview

9
years of professional experience

Work History

Clermont County Juvenile Detention Center

Corrections Officer
02.2020 - 03.2023

Job overview

  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Routinely counted inmates and in response to potential security breaches.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Authored incident reports for management on violations and discrepancies.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Examined incoming and outgoing mail to detect contraband.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.

Shield Termite & Pest Control

President of Operations
05.2016 - 02.2023

Job overview

  • Managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Established performance goals for department and outlined processes for achievement.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Supported project management team for optimal performance.
  • Orchestrated positive media coverage and stakeholder relations as public face of company.
  • Attended trade shows and client meetings, promoting brand, and building rapport with prospects.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Participated in monthly training on latest technology trends and products in industry.
  • Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
  • Earned company exceptional ratings and testimonials from clients and industry organizations.
  • Developed strategy to combat increased competitive presence within territory.
  • Managed and organized internal communication to hold staff accountable to priorities.
  • Established clear and competitive goals, growth roadmaps, and strategic business plans.

Shield Termite & Pest Control

Pest Control Specialist
05.2016 - 02.2023

Job overview

  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Drove to customer residences and places of business to inspect for pests.
  • Prepared reports and kept detailed records of pest control activities.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Fostered excellent service leading to positive online reviews.
  • Performed routine maintenance on pest control equipment to manage wear and tear.
  • Successfully conducted integrated pest management practices in residential, commercial and industrial settings.
  • Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
  • Utilized computer software to manage customer information and service scheduling.
  • Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.

BJ's Lake And Restaurant

General Manager
05.2014 - 08.2019

Job overview

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Developed new promotional campaigns to attract new customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Controlled costs by effectively negotiating with vendors, saving on budget per year.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Jeff Wyler Chevrolet

Sales Representative
03.2019 - 06.2019

Job overview

  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.

RDI Solutions

Sales Representative
11.2018 - 01.2019

Job overview

  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated new leads through networking and attending industry events.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Best Buy

Inventory Specialist
03.2018 - 11.2018

Job overview

  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Interacted with guests in friendly and knowledgeable way.
  • Managed timely and effective replacement of damaged or missing products.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Safely and securely loaded items to prevent damage during transport.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Greeted customers and directed to requested products.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Greeted store customers and discussed needs.

Education

Williamsburg High School
Williamsburg, OH

05.2017

University Overview

Grant Career Center
Bethel, OH

from Criminal Justice
05.2017

University Overview

  • Honor Roll

Skills

  • Safety and Security Enforcement
  • Medical Emergency Response
  • Excellent Problem-Solving Skills
  • Occupational Hazard Mitigation
  • Behavioral Disorders Familiarity
  • Emergency Management
  • Inmate Behavior Modification Tactics
  • Crisis Intervention Training
  • Ethical Standards of Conduct
  • Equipment Inspection
  • Nonviolent Intervention
  • Suicide Prevention Training
  • Legal Code Knowledge
  • Rehabilitation and Counseling
  • Occupational Hazards and Safety Precautions
  • File and Records Management
  • First Aid and CPR Certified
  • Restraint Techniques
  • Criminal Justice
  • Defensive Techniques
  • Health and Safety Regulations
  • Reading Comprehension
  • Negotiation
  • Mentorship
  • De-Escalating Conflicts
  • Pest Management Techniques
  • Job Site Preparation
  • Safety Precautions and Procedures
  • Chemical Storage
  • Pesticide Safety
  • Future Pest Prevention
  • Critical Thinking
  • Database Software
  • Social Perceptiveness
  • Pest Removal
  • Protective Gear and Equipment Knowledge
  • Client Support
  • Pest Identification
  • Calculations and Specifications
  • Equipment Troubleshooting
  • Intuit QuickBooks
  • Active Listening
  • Microsoft Word
  • Product Performance Optimization
  • Chemical Mixing
  • Appointment Scheduling
  • Team Oversight
  • Customer Safety
  • Customer Satisfaction
  • Data Entry
  • Creative Solutions
  • Microsoft Excel
  • Complex Problem-Solving
  • Pest Bait and Trap Knowledge
  • Basic Mathematical Skill
  • Learning Strategies
  • Team Mentoring

Timeline

Corrections Officer
Clermont County Juvenile Detention Center
02.2020 - 03.2023
Sales Representative
Jeff Wyler Chevrolet
03.2019 - 06.2019
Sales Representative
RDI Solutions
11.2018 - 01.2019
Inventory Specialist
Best Buy
03.2018 - 11.2018
President of Operations
Shield Termite & Pest Control
05.2016 - 02.2023
Pest Control Specialist
Shield Termite & Pest Control
05.2016 - 02.2023
General Manager
BJ's Lake And Restaurant
05.2014 - 08.2019
Williamsburg High School
Grant Career Center
from Criminal Justice

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Bryan Donell