Summary
Overview
Skills
Work Availability
Timeline
Work History
Education
Bryan Dowling

Bryan Dowling

Customer Care Representative/Technical Troubleshooting
Portland,OR
“The secret of change is to focus all your energy not on fighting the old but on building the new.”
—Socrates, father of Western philosophy

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.


Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

16
16
years of professional experience
4
4

Years of Data Entry

7
7

Years of Customer Care

1
1

Self-Operrated Business: Beneath The Keys

Skills

Diagnosing Failures

Data Recovery

MS Office Proficiency

Customer Relationship Management

Technical Support and Assistance

Database Uploading

Compiling Statistics

Data Integrity

Maintaining Confidentiality

Data Transcription

52 WPM 95 % accuracy

Complex Problem-Solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Owner - Beneath The Keys
01.2023 - Current
Data Entry Typist - Phresh Co
10.2016 - 01.2023
Technical Support Technician - Green's Machines
09.2010 - 11.2026
Portland Community College - Associate of Science, Medical Microbiology And Bacteriology
Sweet Home High School - HS, Business Management / Mathematics

Work History

Owner

Beneath The Keys
01.2023 - Current

• Listened to customers to identify needs and build personalized computing solutions.

• Disassembled computers to perform diagnostics and check for repair needs.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Created clear, precise and properly detailed product and service information on company website.

Data Entry Typist

Phresh Co
Portland, OR, OR
10.2016 - 01.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored systems in operation and input commands to troubleshoot areas.

Technical Support Technician

Green's Machines
Portland, OR
09.2010 - 11.2026
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

Education

Associate of Science - Medical Microbiology And Bacteriology

Portland Community College, Portland, OR
09.2013

HS - Business Management / Mathematics

Sweet Home High School, Sweet Home, OR
06.2010

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Bryan DowlingCustomer Care Representative/Technical Troubleshooting