Bryan Dutson
Herriman,UT
Summary
I thrive at the intersection of technology leadership and business transformation, driving innovation that directly impacts organizational growth. As a Director of Technology Operations, I solve complex challenges related to cloud infrastructure, cybersecurity, and operational efficiency to ensure technology empowers business goals. With over a decade of experience leading multi-million-dollar projects across hybrid environments like AWS and Azure, I’ve successfully delivered scalable IT strategies that enhance security, compliance, and vendor collaborations—resulting in measurable improvements in new technologies and cost savings.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Director of Technology Operations
Prestige Financial Services
04.2022 - 11.2025
- Successfully built an enterprise-focused technology operations team of help desk technicians, system engineers, project manager, business analyst, and cybersecurity analyst that allowed us to scale with the business while minimizing increasing headcount.
- Managed a $16M annual IT budget while creating IT cost efficiencies by optimizing vendors, infrastructure, and software as the business doubled in 3 years.
- Championed a comprehensive cloud transformation strategy—retiring end-of-life on-prem infrastructure, and delivering flexible, scalable cloud platforms.
- Modernized end-user computing, service delivery, and asset management through ServiceDesk Plus, which reduced incidence requests by 46%.
- Built trusted partnerships with executive leadership to align technology strategy with business goals, elevating service quality, operational resilience, and the overall user experience across the enterprise.
- Implemented innovative solutions, such as AI and APIs, that aligned with organizational goals and improved the quality of service delivery.
Technical Lead Project Manager (Tech Standards)
Zions Bancorporation
01.2020 - 04.2022
- Directed the development and implementation of the ServiceNow GCR, ensuring adherence to FFIEC and OCC requirements, which resulted in efficient and automated management of 167 IT standards, policies, and procedures.
- Partnered with IT executive leadership and cross-functional departments to define workflows, governance structures, and an IT compliance framework that meets the needs of a complex IT organization.
- Following implementation, I managed the enterprise-wide inventory of technology policies, and established end-to-end lifecycle management processes to maintain compliance and consistency across the IT organization.
- Led cross-functional teams to deliver technology projects on time and within budget.
- Developed project scopes, objectives, and detailed project plans aligning with organizational goals using Microsoft DevOps.
Technical Lead Project Manager (Test Environments)
Zions Bancorporation
05.2017 - 12.2019
- Built and led a high-performing team of Test Environment Managers, supporting Zions Bancorporation’s flagship enterprise banking transformation initiative.
- Partnered with Engineering and Development to design, build, and manage complex QA and stage infrastructure environments mirroring production systems.
- Streamlined environment management processes, strengthened cross-department alignment, and ensured full compliance with IT governance and regulatory standards. These improvements enabled stable, compliant, and production-ready environments that accelerated the agile delivery of FutureCore releases.
- Recognized with the 2018 Momentum Award for exceptional leadership and contributions to enterprise transformation in Test Environment Management.
- Facilitated stakeholder meetings to gather requirements and align on project objectives and deliverables.
- Implemented Agile methodologies, enhancing team collaboration and streamlining project workflows.
Lead Manager - Program Management Office | American Express Global Business Travel
American Express
10.2015 - 05.2017
- Directed a cross-functional team of Project Managers overseeing the company’s top six ServiceNow implementation projects to modernize and streamline customer travel program management.
- Managed a $1M annual PMO budget with a strong emphasis on financial discipline, transparency, and results-driven execution that resulted in keeping our projects within budget.
- Delivered regular progress briefings to the CEO and Executive Committee, ensuring alignment with corporate objectives.
- Established the PMO’s foundational governance framework, driving consistency, efficiency, and on-budget delivery across all enterprise projects.
- Spearheaded five successful customer transitions—from relocations to closures—executed with precision and no operational downtime. Built strong cross-functional partnerships to continuously improve quality, efficiency, and client satisfaction.
Lead Process Manager - Portfolio Performance Optimization
American Express
09.2012 - 10.2015
- Led cross-functional teams in transforming complex business requirements into impactful technology cost reduction and cost avoidance solutions.
- Guided IT departments in optimizing resources and change management processes to maximize ROI. Identified and championed new technology products and capabilities that drove $5M in annual cost savings.
- Partnered with senior architects to redefine business processes and align technology strategies with enterprise goals. By tightening risk management practices and optimizing vendor performance,
- Helped position the organization for greater agility, compliance, and operational excellence across global operations.
Lead Technologies Vendor Management
American Express
07.2009 - 09.2012
- Led the Vendor Management organization, tasked with redefining how the company engaged its strategic partners during a critical transition period.
- Developed and executed a forward-looking enterprise vendor strategy overseeing a $25M annual portfolio across 20 high-value vendor partnerships by leading complex contract negotiations, strengthened AMEX’s competitive position and unlocked greater value from every vendor relationship.
- Launched a vendor performance and governance program that not only elevated service quality across the enterprise but also delivered over $1M in annual cost savings year over year for 5 years.
- Recognized as the go-to subject matter expert for global vendor initiatives, building trusted, high-impact vendor partnership.
Education
Bachelor of Science -
University of Utah
Salt Lake City, UtahSkills
- Proficient in integrating business strategies with technology initiatives
- Project management
- Operational enhancements
- Technology vendor & financial management
- IT governance & compliance
- Cybersecurity
- AI strategy & cloud migrations (AWS, Azure)
- ITIL framework
Certification
Technical Certifications:
MCP - CCNA - Azure Fundamentals
Professional Certifications & Training:
ITIL Foundations - SAFe Agilist - SAFe Scrum Master - PeopleTek Leadership Journey - Six Sigma - Lean - PMP coursework
Timeline
Director of Technology Operations
Prestige Financial Services
04.2022 - 11.2025
Technical Lead Project Manager (Tech Standards)
Zions Bancorporation
01.2020 - 04.2022
Technical Lead Project Manager (Test Environments)
Zions Bancorporation
05.2017 - 12.2019
Lead Manager - Program Management Office | American Express Global Business Travel
American Express
10.2015 - 05.2017
Lead Process Manager - Portfolio Performance Optimization
American Express
09.2012 - 10.2015
Lead Technologies Vendor Management
American Express
07.2009 - 09.2012
Bachelor of Science -
University of Utah