Bryan Dutson
Herriman,UT
Summary
Dynamic Director of Technology Operations at Prestige Financial Services, leading the planning, design, and execution of complex technology initiatives since April 2022. Expertise includes infrastructure, systems, cloud solutions, cybersecurity, and global IT vendor relations, driving transformative technology solutions that enhance mission-critical business operations within a hybrid AWS and Azure environment. With over a decade of experience in technology operations and project management, a strong emphasis on operational efficiency and regulatory compliance ensures scalable and secure IT strategies that empower organizational success. Recognized for fostering collaboration and innovation, consistently delivering impactful results through strategic thinking and adaptability in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Technology Operations
Prestige Financial Service
04.2022 - 11.2025
- Recruited by Prestige Financial Services during a critical growth phase to scale technology operations into a mature, enterprise-focused organization. Championed a comprehensive cloud transformation strategy—retiring end-of-life on-prem infrastructure, and delivering flexible, scalable cloud platforms. Led major modernization initiatives, including the migration from Cisco UCCE to Cisco WebEx Contact Center (Cloud), deployment of VMware on AWS for server and virtual desktop environments, and strategic workload migrations from AWS to Azure. Modernized end-user computing and service delivery through ServiceDesk Plus, and enhanced asset management capabilities. Built trusted partnerships with executive leadership to align technology strategy with business goals, elevating service quality, operational resilience, and the overall user experience across the enterprise. Directed technology strategy to enhance operational efficiency and drive business growth. Implemented innovative solutions that aligned with organizational goals and improved service delivery. Executed on senior leadership's long-term and mid-term infrastructure technology development goals.
Enterprise Technology Standards Lead (Tech PM)
Zions Bancorp
01.2020 - 04.2022
- Promoted to Enterprise Standards Lead to oversee a team of Business Analysts, supporting enterprise technology standards and regulatory compliance.
- Directed the development and implementation of the Governance Module in ServiceNow, ensuring adherence to FFIEC and OCC requirements. Partnered with IT executive leadership and cross-functional departments to define workflows, governance structures, and compliance frameworks for IT standards. Following implementation, I managed the enterprise-wide inventory of technology policies and established end-to-end lifecycle management processes to maintain compliance and consistency across the organization.
- Led cross-functional teams to deliver technology projects on time and within budget.
- Developed project scopes, objectives, and detailed project plans aligning with organizational goals.
Lead Test Environment Manager (Tech PM)
Zions Bancorp
05.2017 - 12.2019
- Built and led a high-performing team of three Test Environment Managers supporting Zions Bancorporation’s flagship enterprise banking transformation initiative. Partnered with Engineering and Development to design, build, and manage complex QA and Stage infrastructure environments mirroring production systems. Streamlined environment management processes, strengthened cross-department alignment, and ensured full compliance with IT governance and regulatory standards. These improvements enabled stable, compliant, and production-ready environments that accelerated agile delivery of FutureCore releases. Recognized with the 2018 Momentum Award for exceptional leadership and contributions to enterprise transformation in Test Environment Management.
Lead Manager - Program Management Office | American Express Global Business Travel
American Express
02.2017 - 05.2017
- Promoted to lead the Project Management Office (PMO) with a strategic focus on ServiceNow enterprise initiatives. Directed a cross-functional team of six Project Managers overseeing the company’s top six ServiceNow implementation projects to modernize and streamline customer travel program management. Managed a $1M annual PMO budget with a strong emphasis on financial discipline, transparency, and results-driven execution. Delivered regular progress briefings to the CEO and Executive Committee, ensuring alignment with corporate objectives. Established the PMO’s foundational governance framework, driving consistency, efficiency, and on-budget delivery across all enterprise projects.
Implementation Project Manager
American Express Global Business Travel
10.2015 - 02.2017
- Championed the rollout of innovative customer travel programs across the Americas and global markets, transforming service delivery and customer engagement. Spearheaded five successful customer transitions—from relocations to closures—executed with precision and no operational downtime. Built strong cross-functional partnerships to continuously improve quality, efficiency, and client satisfaction.
Program Manager
09.2015 - 10.2015
- Led cross-functional teams in transforming complex business requirements into impactful technology solutions. Directed enterprise-wide cost optimization initiatives from strategy through execution, delivering measurable results in efficiency and spend reduction. Managed multimillion-dollar programs, optimizing resources and change management processes to maximize ROI. Identified and championed new technology products and capabilities that drove $5M in annual cost savings.
Lead Process Manager - Portfolio Performance Optimization
09.2012 - 09.2015
- Appointed to lead transformational change within Global Corporate Services Technologies at American Express, I partnered with senior architects to reengineer business processes and align technology strategies with enterprise goals. By tightening risk management practices and optimizing vendor performance, I helped position the organization for greater agility, compliance, and operational excellence across global operations.
Lead - Technologies Vendor Management
07.2009 - 09.2012
- After American Express acquired GE Capital, I was promoted to lead the Vendor Management organization, tasked with redefining how the company engaged its strategic partners during a critical transition period. I developed and executed a forward-looking enterprise vendor strategy overseeing a $25M annual portfolio across 20 high-value partnerships. By leading complex contract negotiations, I strengthened Amex’s competitive position and unlocked greater value from every vendor relationship. I launched a vendor performance and governance program that not only elevated service quality across the enterprise but also delivered over $1M in annual cost savings. Recognized as the go-to subject matter expert for global vendor initiatives, I built trusted, high-impact partnership.
Vendor Manager
GE
08.2005 - 07.2009
Business Relationship Manager
Unisys
08.2004 - 08.2005
Service Manager
Unisys
11.2002 - 08.2004
IT Help Desk Team Lead
Unisys
03.2002 - 11.2002
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, Utah05.1999
Associate of Applied Science - Business Administration
University of Utah
Salt Lake City, Utah05.1999
Skills
- Proficient in integrating business strategies with technology initiatives
- AI strategy development
- Project management expertise
- Operational enhancements
- IT governance and compliance
- Cybersecurity and compliance expertise
- Technology financial management
- Cloud migration experience (AWS, Azure)
- ITIL framework expertise
Certification
- Technical Certifications: MCP, CCNA, Azure Fundamentals
- Professional Certifications & Training: ITIL Foundations, SAFE Agilist, SAFE Scrum Master, PeopleTek Leadership Journey, Six Sigma, Lean, PMP coursework, Cloud Computing (AWS), ServiceNow, Salesforce
Activities and Interests
Family, fishing, movies and shows, travel and fine dining
Timeline
Director of Technology Operations
Prestige Financial Service
04.2022 - 11.2025
Enterprise Technology Standards Lead (Tech PM)
Zions Bancorp
01.2020 - 04.2022
Lead Test Environment Manager (Tech PM)
Zions Bancorp
05.2017 - 12.2019
Lead Manager - Program Management Office | American Express Global Business Travel
American Express
02.2017 - 05.2017
Implementation Project Manager
American Express Global Business Travel
10.2015 - 02.2017
Program Manager
09.2015 - 10.2015
Lead Process Manager - Portfolio Performance Optimization
09.2012 - 09.2015
Lead - Technologies Vendor Management
07.2009 - 09.2012
Vendor Manager
GE
08.2005 - 07.2009
Business Relationship Manager
Unisys
08.2004 - 08.2005
Service Manager
Unisys
11.2002 - 08.2004
IT Help Desk Team Lead
Unisys
03.2002 - 11.2002
Bachelor of Science - Psychology
University of Utah
Associate of Applied Science - Business Administration
University of Utah