Writing, Volunteering, History, Gaming
Bryan East
Fort Worth,TX
Summary
Senior Solutions Architect looking to vigorously grow and learn, using experience, wisdom, technical skills, and education to design customer solutions, thus driving business. Excellent communication written / verbal skills, management/leadership experience, and hands-on technical experience will be valuable to achieve these goals.
Overview
12
12
years of professional experience
1
1
Language
Work History
Sr. Solutions Architect
ConnectUs Corp.
03.2022 - Current
- Assist the sales team in a technical capacity through the entire Channel-Sales cycle
- Create online unboxing and how-to videos on many cellular router OEMs and models
- Record weekly podcasts, featuring networking concepts, industry guests and hardware
- Create complex enterprise cellular network topologies, focused on airtight security
- Routing proficiencies include BGP, OSPF, EIGRP and RIP
- Tunneling proficiencies include IPSec, GRE, NEMO, OpenVPN and L2TP
- Develop routing and networking best practices.
- Train internal tech on configuration and troubleshooting of customer cellular networks
- Maintain the most elite technical certifications in Inseego, InHand, Peplink and Cradlepoint, as well as certifications in Fortinet, Ruckus, and Cisco
- Design and implement enterprise cellular WAN networks
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Pre-Sales Engineer Manager
WatchGuard Video, Motorola Solutions
04.2017 - 03.2022
- Led a team of 15 Engineers in driving sales, inventing solutions, developing personal goals
- Tested and developed Linux-based implementations of formerly Windows-based software applications
- Acted as a conduit of consistently updated information to teammates, using Atlassian Jira, keeping them up to date
- Spearheaded the tactical execution of strategic Sales initiatives
- Created and executed Sales demonstrations and evaluations
- Provided technical responses to RFPs and RFIs
- Implemented the Miller-Heiman approach to strategic sales
- Generated detailed reports outlining client requirements and proposed solutions, providing valuable information for both sales and engineering teams.
- Collaborated with sales teams to strategize on ways to optimize product offerings and meet client needs.
Technical Services Engineer/ Pre-Sales Engineer
WatchGuard Video, Motorola Solutions
04.2017 - 03.2022
- Install and configure in-car/wireless body camera systems for law enforcement agencies
- Train technical staff, including LEOs on use and configuration of software and hardware
- Provide in-depth troubleshooting and problem solving for SQL databases, LAN and WAN networks, GPO implementation, LTE upload, AP configuration, wireless radios, and hardware diagnoses in both AD and LDS environments, REST API, CSS
- Configure and update SQl 2012, 2014, 2017, 2019 databases through various queries and scripts
- Create knowledge base articles and complex Vizio/draw.io network diagrams
- Create rabid fans of customer service, each and every agency
- Create cross domain trust relationships
- Travel onsite to various agencies around the United States, building rapport and trust
- Install and configure CentOS Linux distros.
- Provided input on goal and budget planning and opportunities for business growth.
- Strengthened team cohesion by regularly sharing knowledge, best practices, and valuable insights on technology trends.
- Collaborated with cross-functional teams to develop and implement innovative solutions, resulting in optimized system performance.
- Expanded product offerings by collaborating closely with internal stakeholders such as developers while keeping abreast of emerging industry trends.
- Fostered strong relationships with clients through excellent communication skills when addressing their technical inquiries or concerns.
- Boosted client confidence by delivering professional training sessions on product features and capabilities.
- Onboarded new team members, serving as a mentor and sharing technical knowledge, and fostering an environment of growth and learning.
- Streamlined processes for increased efficiency with thorough troubleshooting and root cause analysis.
- Established credibility as a trusted advisor among colleagues due to an in-depth understanding of various technologies and systems employed across diverse industries.
- Maintained high-quality service levels by diligently tracking incident reports, escalations, resolutions, and follow-ups.
NOC Manager/Sales Engineer
Custom Information Services
07.2012 - 04.2017
- Managed 12 independent networks with remote tools, in a ConnectWise ticketing system
- Developed an in-office Atlassian Confluence wiki knowledge base portal, through a well-defined publishing process
- Managed network security, including endpoint configuration and network appliance configuration
- Troubleshot printer, OS, backup, file recovery, synchronization, permissions management, and roaming desktop configurations
- Developed, standardize and implement best practices
- Managed small to mid-size Windows environments with forest functional levels of Server 2003, 2008, 2012 and 2016
- Planned and execute server and endpoint migrations
- Provided limited support for ERPs, including SQL database components
- Configured backup solutions with Dell AppAssure, Novastor and Replibit
- Developed and implemented disaster recovery plans
- Onboarded networks into an MSP
- Managed virtualization via MS Hyper-V, in a variety of forest functional environments
- Managed client relationships with 3rd party vendors
- Configure and manage SonicWALL VPN connections and licensing
- Provided onsite training for clients in a variety of topics from MS Office to endpoint security
- Managed network health through 24hr monitoring
- Developed and execute corrective measures for compliance, following network audits
- Provided centralized services management through Kaseya, Replibit and ESET.
- Reduced resolution times for critical issues, prioritizing tasks and coordinating team efforts.
- Improved network uptime by effectively managing and resolving incidents within prescribed timeframes.
Education
Master of Science - Cyber Security Management
Purdue University
West Lafayette, IN01.2022
Master of Science - Physics
Purdue University
West Lafayette, IN01.2004
Bachelor of Science - Physics
Purdue University
West Lafayette, IN01.2002
Skills
- Azure/AWS
- Cisco/Meraki
- VM Ware
- Python/Powershell
- Cellular Routing
- VPN/Routing
- Docker
- Kali/CentOS/RHEL
- SQL
- WAN/LAN/LTE networks
- HIPAA/SOC2/PCI compliance
- Published children’s book author
- Effective public speaker
- Educator/trainer
- Channel Sales
- Technical Presentations
- Teamwork and Collaboration
- Problem-Solving
- Calm Under Pressure
- Decision-Making
Technical Summary
Customer focused implementation and support9+ years Sales Engineering experience10+ years Active Directory managementHybrid Windows/Linux environment managementExtensive Network Engineering (routers, switches, firewalls, load balance/failover, SDWAN)IT Project ManagementHealthcare networking (HIPAA compliance)Working within a team environment on the tactical execution of strategic plans to attain target goalsInitiating, planning and executing complex enterprise WAN solutionsDriving technical sales of $200m annually
Community Service
- First Baptist Church, 2/13, 3/15, Lead a team of 3 volunteers to solidify a small network of 6 desktops, 2 laptops and 6 printers., Resolved performance and security issues at both the client level and network level, using several troubleshooting techniques that included firewall configuration and endpoint security policies., Conducted seminars on basic malware avoidance techniques and other user-level security measures., Implemented full network upgrade from Windows Vista machines to Windows 7., Taught a basic computer class for seniors, focusing on email, uploading pictures and MS Word.
- Harris Methodist Springwood, 6/13, Current, Spend weekly time with adults in the chemical dependency and psychiatric ward, providing guidance and friendship
- Valley Hope Rehabilitation Center, 6/13, Current, Spend weekly time with adult clients in the chemical dependency, providing guidance and friendship
Timeline
Sr. Solutions Architect
ConnectUs Corp.
03.2022 - Current
Technical Services Engineer/ Pre-Sales Engineer
WatchGuard Video, Motorola Solutions
04.2017 - 03.2022
Pre-Sales Engineer Manager
WatchGuard Video, Motorola Solutions
04.2017 - 03.2022
NOC Manager/Sales Engineer
Custom Information Services
07.2012 - 04.2017
Master of Science - Cyber Security Management
Purdue University
Master of Science - Physics
Purdue University
Bachelor of Science - Physics
Purdue University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureCareer advancementPersonal development programsCertification
Cisco: CCNA, CCNP
Peplink: Caerified Network Associate, Certified Network Engineer
InHand: Certified Network Expert
CompTIA: A+, Net+, Sec+, Linux+
Cradlepoint: CPCNE, CPCD, Mountaineer Explorer
Fortinet: NSE 1-4
Mile2: Certified Master ISSO
Microsoft: MCSE, MCSP
Offensive Security: KLCP
Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
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