BRYAN EDWARD COLLINS

Experienced and highly respected automotive leader with over a decade in dealership service operations, including success as a BMW Master Elite Shop Foreman. ASE Master Certified with a completed B.S. in Business Administration. Known for staying poised under pressure, resolving complex issues, and building strong, loyal teams. Trusted by technicians and advisors alike for clear guidance, hands-on mentorship, and effective problem-solving.

Skilled in diagnosing complex issues, optimizing workflow efficiency, and mentoring staff to elevate individual and team performance. Experienced in developing and implementing operational processes tailored to address root causes and prevent recurring issues. Frequently sought out by team members for support due to a collaborative and solution-oriented management style. Now seeking a Service Manager or Service Director position to leverage leadership experience, process-driven thinking, and operational expertise to deliver continued growth and service excellence within a franchise dealership environment.

• Increased team productivity from an average of 450–550 hours per pay period to 700–800 hours.
• Consistently supported advisors in achieving or exceeding an effective labor rate of $325/hour, with some department averages now surpassing $400/hour.
• Contributed to record-breaking performance, including $2.7 million in gross labor (not including parts) in September 2024, one of the department’s highest-grossing months to date
  

• ASE Master Technician (A1-A9)
• ASE Advanced Specialist (L1)
• BMW Master Elite Shop Foreman
• BMW High Voltage Specialist
• MACS (Mobile Air Conditioning Certification)