Bryan Enderica

Retail Customer Service Associate

Walgreens

Belleville, NJ

06.2021 - Current

Greeted customers in a friendly and professional manner.
Provided assistance to customers with product selection and pricing.
Assisted in the organization of merchandise on store shelves.
Processed customer payments accurately and efficiently.
Handled customer inquiries, complaints, and returns courteously and promptly.
Maintained high levels of customer service satisfaction.
Performed cash register operations including opening and closing procedures.
Ensured compliance with company policies and procedures regarding safety, security, cleanliness.
Monitored stock levels and restocked shelves as necessary.
Operated POS system proficiently to process transactions quickly and accurately.
Answered phone calls in a timely fashion while providing excellent customer service skills.
Adhered to all applicable laws concerning sale of restricted products such as alcohol or tobacco items.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Updated databases with new and modified customer data.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Handled cash, checks and cards with care and according to PCI standards, organizing transaction records and monitoring cash register.
Developed strong working relationships with co-workers through effective communication.
Followed company leadership and policies in resolving customer complaints with clarity and positivity.