Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Work Availability
Accomplishments
Work Preference
Software
Timeline
Generic
Bryan Eppich

Bryan Eppich

Woodside,NY

Summary

Results-driven Project and Client Manager with a strong history at F33.ai, achieving a 15% improvement in account retention through strategic planning and cross-functional collaboration. Proven expertise in operational efficiency, utilizing PM and CRM tools such as ClickUp and HubSpot to reduce time-to-market by 20%. Adept at stakeholder engagement and partnership management, focusing on process optimization and enhancing customer success. Committed to driving impactful projects and increasing client satisfaction while remaining aligned with organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Marketplace Project Manager

F33.ai
New York, NY
07.2022 - 05.2024
  • Led end-to-end management of F33's cloud-based SaaS platform, streamlining project delivery to reduce time-to-market, boosting operational efficiency, and enhancing client satisfaction
  • Spearheaded customer onboarding for Google and Amazon cloud marketplaces; optimized customer experience by aligning project execution with business objectives
  • Improved client retention and satisfaction by implementing feedback loops and regularly updating marketplace offerings, achieving KPIs and high client engagement scores
  • Collaborated across sales, engineering, and marketing teams for cohesive product delivery, utilizing PM tools for tracking and CRM systems to optimize customer insights
  • Reduced project time-to-market by 20%, enhancing customer satisfaction
  • Successfully onboarded clients to cloud platforms, increasing account retention by 15%

Project/Program Manager

The Center for Family Support
New York, NY
04.2021 - 06.2023
  • Managed 70+ cases for individuals with developmental disabilities, overseeing program budgets and hiring processes through effective project and stakeholder management
  • Trained clients and families on software systems, improving user experience and maintaining high compliance with state and federal regulations
  • Facilitated cross-team collaborations, advocating for clients' needs across various healthcare stakeholders
  • Maintained consistent and impactful service delivery, achieving 100% billing productivity

Care Manager

Advance Care Alliance
New York, NY
07.2019 - 10.2020
  • Developed and managed tailored care plans for 35+ clients, coordinating with cross-functional teams to meet service delivery goals and compliance standards
  • Conducted data analysis to optimize service delivery and insurance benefits, supporting clients through healthcare transitions with a focus on enhancing quality of life and satisfaction

Education

Bachelor of Arts - Psychology, Minor in Education

University of Massachusetts
Amherst
12.2016

Skills

  • Project Management
  • Strategic Planning
  • Customer Success
  • Account Management
  • Cross-Functional Collaboration
  • Business Operations
  • Process Optimization
  • Data Analysis
  • G Suite, MS Office, Slack
  • PM Software: ClickUp, Asana
  • CRM Software: HubSpot, Salesforce
  • Stakeholder Management
  • Partnership Management

Certification

  • Foundations of Project Management, Google, 02/01/24
  • Google Cloud Marketplace SaaS Onboarding, Google, 11/01/23
  • Certified ScrumMaster (CSM), Scrum Alliance, 12/01/22

Volunteer Experience

  • New York Caring Majority, Member, 02/01/21
  • Long Island Helpers, Member, 06/01/20

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Achieving a 15% improvement in account retention through strategic planning and cross-functional collaboration. Proven expertise in operational efficiency, utilizing PM and CRM tools such as ClickUp and HubSpot to reduce time-to-market by 20%.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time offCareer advancementPersonal development programsTeam Building / Company RetreatsPaid sick leave

Software

HubSpot

Salesforce

G-Suite

Slack

MS Office

Asana

ClickUp

EVero

Timeline

Marketplace Project Manager

F33.ai
07.2022 - 05.2024

Project/Program Manager

The Center for Family Support
04.2021 - 06.2023

Care Manager

Advance Care Alliance
07.2019 - 10.2020

Bachelor of Arts - Psychology, Minor in Education

University of Massachusetts

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Bryan Eppich