Bryan Ergang
New Braunfels,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Apprentice Plumber
Jw's Plumbing Solutions
New Braunfels, TX
08.2023 - 12.2024
- Assisted journeyman plumbers in performing repairs and maintenance on pipes, fixtures, and other plumbing equipment.
- Cleaned up job sites at the end of each shift to ensure a safe working environment for others.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Assembled pipe sections, tubing and fittings using couplings, clamps, screws, bolts, cement, plastic solvent and soldering materials.
- Repaired leaking valves, replaced defective washers and gaskets, repaired or replaced broken pipes.
- Installed valves, hangers and flanges inside piping systems.
- Utilized hand tools such as wrenches and saws during installation process.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Installed and maintained plumbing systems in accordance with local building codes.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Connected gas lines to stoves, furnaces, grills following safety protocols.
- Removed waste material from work sites after completing projects safely.
- Determined right tools and equipment needed to successfully complete jobs.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Performed minor repairs on appliances such as dishwashers and garbage disposals.
- Cut diverse pipe sizes and lengths to prepare for installation.
Assistant Store Manager
Midas Auto Service
Bulverde, TX
02.2019 - 08.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coached and developed store associates through formal and informal interactions.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assisted fellow mechanics when necessary during complex repairs.
Mechanic
Express Lube & Smog
Canyon Lake, TX
12.2017 - 08.2024
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assisted fellow mechanics when necessary during complex repairs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Monitored shop equipment to maintain safe working condition.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Kept detailed records of repairs, labor involved and parts used.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Ensured safety protocols were followed while working on vehicles.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Tested components with appropriate instruments to ensure proper operation.
Sales Associate
Tilly's Clothing Store
San Marcos, TX
06.2018 - 05.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
Education
Associate of Applied Science - Automotive Technology
Austin Community College
Austin, TX08-2020
Skills
- Systems Maintenance
- Supply Management
- Pipe Installation
- Safety and Compliance
- Leak Detection
- Hand and Power Tools
- Fixture Installation
- Plumbing Fixture Installation
- Problem-Solving
- Decision-Making
- Emergency Services
- Relationship Building
- Excellent Communication
- Reliability
- Multitasking
- Equipment Maintenance
Certification
- Plumbing Apprentice License
- Automotive Technology Associates Degree
Languages
English
Professional
Timeline
Apprentice Plumber
Jw's Plumbing Solutions
08.2023 - 12.2024
Assistant Store Manager
Midas Auto Service
02.2019 - 08.2024
Sales Associate
Tilly's Clothing Store
06.2018 - 05.2019
Mechanic
Express Lube & Smog
12.2017 - 08.2024
Associate of Applied Science - Automotive Technology
Austin Community College
- Plumbing Apprentice License
- Automotive Technology Associates Degree
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