Summary
Overview
Work History
Education
Skills
Timeline
Bryan Falkner

Bryan Falkner

Middlsex,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Inside Sales Manager

KIOTI Tractor
01.2023 - Current
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Implemented efficiency processed maximizing the efforts of the Inside Sales staff
  • Achieved monthly sales goals and exceeded production shipping plan consistently
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Coordinated activities and projects to plan sales department operations and meet/exceed goals in accordance with timelines.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Surpassed sales goals by [Number]% annually with implementation of diverse sales tools and strategies.

Senior Product Support Manager

KIOTI Tractor
03.2017 - 01.2023
  • Began with KIOTI Tractor as a Product Support Representative in 2017.
  • Progressed from Product Support Representative to Product Support Lead, Product Support Supervisor, Product Support Manager, Senior Product Support Manager.
  • Oversaw six departments that fell under the Product Support areas of responsibility, including 34 employees.
  • Areas of responsibility included Product Support Representatives, Quality Department, Warranty Department, Training Department, Field Service Department, and the Assembly Department.
  • Implemented a multitude of processes across all platforms for increased efficiency and dealer network growth
  • Routinely presented to Executive staff for regular updates across areas of responsibility
  • Cultivated and maintained strong relationships with dealerships and their technicians to ensure a positive ownership experience.
  • Created product training plans centered on owner success and satisfaction.
  • Determined owners' needs and desires by specifying research needed to obtain market information.
  • Presented technical presentations to clients to explain product features and benefits.
  • Wrote and updated sales and service contracts for all equipment types offered.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Implemented new training platform for KIOTI dealer network including internal employees
  • Accomplished record-breaking attendance in KIOTI University via online training platform
  • Implemented web-based learning platform for dealership technicians (LMS)
  • Promptly responded to techinical issue requests from dealerships across the 500+ dealer network
  • Advised on technical troubleshooting and repair across 60+ models offered
  • Advised repair and troubleshooting in all areas of equipment operation including diesel engines, hydraulics, electrical, HVAC, electrical systems, and mechanical diagnostics
  • Obtained product market share by working with sales directors to develop product sales strategies.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Redesigned internal processes, automating critical steps to reduce human error and processing time

Joint Operations Center Technician

Joint Force Headquarters, NC Army National Guard
01.2023 - Current
  • Recommended above peers by upper leadership for meritorious transfer of duty to area of greater responsibility housed at the Joint Operations Center for the North Carolina Army National Guard, Air Guard, Emergency Management.
  • Oversee and assist with tracking all assets across the state of North Carolina pertaining to troops and mission assets as it relates to both state/US operations as well as overseas deployed elements.
  • Communicate critical emergency management resources needs to supporting organizations across the state of North Carolina.
  • Build concise, factual reports for various government agencies aiding in accurate and timely updates to critical situations in various levels of development.
  • Examine, analyze and interpret data from a variety of resources such as interrelated electronic monitoring instruments, visual displays, area maps, news reports, and electronic mail to detect conditions of the area, either normal or abnormal.
  • Coordinate resources to support 24 hour operations across a network of team members dedicated to mission support and execution, proving to be a reliable member of the organization and key individual of mission success.

Apache Helicopter Electrician

AASF #1 NC Army National Guard
10.2013 - 01.2023
  • Responsible for $78m in assets across six assigned aircraft
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
  • Assisted with aircraft and equipment transport and movement.
  • Read and interpreted aircraft documentation to determine repair feasibility and methods.
  • Logged maintenance notes regarding status of aircraft repairs.
  • Recorded maintenance actions in aircraft logbooks.
  • Performed work in adherence with aviation regulations and protocols.
  • Built, implemented, and maintained routine training for colleagues

Apache Helicopter Electrician (15Y)

NC Army National Guard
01.2013 - Current
  • Logged maintenance notes regarding status of aircraft repairs.
  • Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
  • Removed and installed aircraft subsystem assemblies such as armament components, avionics devices, electrical control panels
  • Read and interpreted aircraft documentation to determine repair feasibility and methods.

Personal Banker

Bank Of America
02.2014 - 03.2017
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Reconciled customer accounts and balanced daily transactions.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Maintained customer records and updated account information.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Cross-sold bank products and services to meet customer needs and provide options.

Education

Bachelor of Science - Business Administration

Liberty University, Lynchburg
05.2012

High School Diploma -

Wakefield High School, Raleigh, NC
07.2008

Skills

  • Critical Thinking
  • Staff Support
  • KPI establishment and evaluations
  • Cross-Departmental Collaboration
  • Customer Experience
  • Customer and Vendor Relations
  • Diesel Engine Expertise
  • Problem Resolution
  • Executive Staff Meetings
  • Business Operations
  • Operational Efficiency

Timeline

Inside Sales Manager - KIOTI Tractor
01.2023 - Current
Joint Operations Center Technician - Joint Force Headquarters, NC Army National Guard
01.2023 - Current
Senior Product Support Manager - KIOTI Tractor
03.2017 - 01.2023
Personal Banker - Bank Of America
02.2014 - 03.2017
Apache Helicopter Electrician - AASF #1 NC Army National Guard
10.2013 - 01.2023
Apache Helicopter Electrician (15Y) - NC Army National Guard
01.2013 - Current
Liberty University - Bachelor of Science, Business Administration
Wakefield High School - High School Diploma,

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