Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Feliz Hernandez

Edinburg,Texas

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

92F Petroleum Supply Specialist

Army National Gaurd
Corpus Christi, TX
01.2021 - Current
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Operated tank trucks to transport fuel from storage facilities to designated points of use.
  • Ensured that all necessary safety precautions were taken during fueling operations.
  • Created and enforced policies and procedures for entire logistics team.
  • Managed hazardous waste generated by refueling operations according to established protocols.
  • Adhered strictly to all environmental protection policies while performing duties related to the transfer or disposal of petroleum products.
  • Maintained records of fuel inventories and monitored fuel supply levels to ensure adequate availability.
  • Established secure storage areas for sensitive material such as weapons or ammunition.

Customer Service Representative

Crumbl Cookies
McAllen, TX
04.2022 - 12.2022
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Resolved customer complaints in a professional manner.
  • Complied with all health and safety regulations while performing job duties.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Customer Service Representative

Jeremiah's Italian Ice
McAllen, TX
01.2024 - Current
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Inspected stock for damage or defects and reported issues to management.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.

Education

High School Diploma -

Robert Vela Highschool
Edinburg, TX
06-2020

Skills

  • Inventory Management
  • Hazardous Material Storage
  • Operational Oversight
  • Equipment Inspection
  • Shipping and Receiving
  • Delivery Scheduling
  • Adaptive Team Player
  • Customer Service

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Jeremiah's Italian Ice
01.2024 - Current

Customer Service Representative

Crumbl Cookies
04.2022 - 12.2022

92F Petroleum Supply Specialist

Army National Gaurd
01.2021 - Current

High School Diploma -

Robert Vela Highschool

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Bryan Feliz Hernandez