Bryan Fernandez
Paterson
Summary
Dynamic leader and adept problem-solver with proven success at Zigzags Deli & Convenience. Excelled in customer service and team management, enhancing customer loyalty and ensuring efficient operations. Demonstrated expertise in cash handling and POS systems, alongside fostering a positive work environment. Achieved significant improvements in customer satisfaction and operational efficiency. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Zigzags Deli & Convenience
08.2019 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Monitored areas for security issues and safety hazards.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Education
High School Diploma -
International High School
Paterson, NJ06.2021
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Flexible Schedule
- Team Management
- Problem-Solving
- Creative Thinking
- Issue Resolution
- Adaptable
- Self-Motivated and Independent
- Basic Mathematics
- POS Systems
- Network Troubleshooting
- Analytical Thinking
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Cashier Team Lead
Zigzags Deli & Convenience
08.2019 - Current
High School Diploma -
International High School
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