Bryan Fillebrown
Merced
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
Work History
Sales Representative
Vista Paint Corporation
04.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Fostered collaborative environment, sharing best practices among sales team.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Representative
Sherwin-Williams Paints
01.2008 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Fostered collaborative environment, sharing best practices among sales team.
- Participated in trade shows and conferences to network and generate leads.
- Exceeded sales targets through effective planning and goal setting.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Store Manager
Sherwin-Williams Paints
09.2001 - 01.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Operations Manager
Sherwin-Williams Paints
03.1999 - 07.2001
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Merced High School
Merced, CA06-1993
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Performance improvement
- Staff training
- Client account management
- On-site product demonstrations
- Contact follow-up
- Team leadership
- Attention to detail
Timeline
Sales Representative
Vista Paint Corporation
04.2024 - Current
Sales Representative
Sherwin-Williams Paints
01.2008 - 03.2024
Store Manager
Sherwin-Williams Paints
09.2001 - 01.2008
Operations Manager
Sherwin-Williams Paints
03.1999 - 07.2001
High School Diploma -
Merced High School
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