BRYAN FLORES
Humble,US
Summary
An organized and dependable retail sales professional versed in product placement and merchandising. Successful at managing multiple priorities with a positive attitude along with extensive experience in inventory management and shipment processing. Willingness to take on added responsibilities to meet store goals.
Overview
3
3
years of professional experience
Work History
Stylist Sales Associate
Gap Inc. Banana Republic
04.2024 - Current
- Offered alterations services to ensure garments fit clients perfectly.
- Built strong client relationships through excellent customer service, communication, and follow-up skills.
- Inspired customers and encouraged sales by projecting exceptional, on-trend style to customers.
- Provided personalized styling advice to help clients create complete outfits for various occasions.
- Kept store appearance on-brand, on-trend and in line with visual standards.
Assistant Sales Manager
Stanton Optical
04.2023 - 11.2023
- Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers
- Assisted sales team in meeting and exceeding daily, weekly, monthly and yearly targets by being an expert resource at all stages of the sales process and providing ongoing coaching and mentoring
- Resolved escalated customer complaints efficiently while maintaining high level of professionalism to sustain high customer satisfaction rates
- Resolved faulty product complaints with replacement and return policies
- Oversaw clerical staff, directing and monitoring sales activities.
Key Holder
Abercrombie and Fitch Co.
10.2022 - 04.2023
- Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions along with maintaining attractive, well-organized displays with regular updates and restocking as needed
- Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity
- Trained and mentored employees on store policies, procedures, and register operations to improve sales and customer service skills
- Coordinated and set employee schedules to maintain adequate staffing during shifts without exceeding labor budget
- Demonstrated expert product knowledge and recommended specific products to suit customers' needs via assisting in locating products and answering questions about merchandise.
Lead Brand Representative
Hollister Co.
06.2021 - 10.2022
- Provided excellent customer service by utilizing my in-depth knowledge of the items they were in need of the day they entered
- Rang up customers by processing cash and credit payments in order to complete transactions whether it included an in store purchase, online order or return
- Increased customer satisfaction by resolving any issues they may have come across whether that be that they couldn't find the item they wanted or the size they wanted or matching them to products using current trends and direct feedback about individual preferences
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Maintained a positive attitude while representing the brand in public spaces, fostering favorable impressions among consumers.
Education
Bachelor of Science - Psychology -
University of Houston
Houston, TX12.2024
Associate of Applied Science - Applied Psychology
Lone Star College System
Houston, TX05.2024
High School -
Victory Early College High School
Houston, TX05.2021
Associate of Arts -
Lone Star College-North Harris
Houston, TX04.2021
Skills
- Reliable and Adaptable
- Time Management
- Conflict Resolution
- Attention to Detail
- Analytical thinking
- Relationship Building
- Store Operations
- Customer Service
- Product Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Stylist Sales Associate
Gap Inc. Banana Republic
04.2024 - Current
Assistant Sales Manager
Stanton Optical
04.2023 - 11.2023
Key Holder
Abercrombie and Fitch Co.
10.2022 - 04.2023
Lead Brand Representative
Hollister Co.
06.2021 - 10.2022
Bachelor of Science - Psychology -
University of Houston
Associate of Applied Science - Applied Psychology
Lone Star College System
High School -
Victory Early College High School
Associate of Arts -
Lone Star College-North Harris
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