Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BRYAN FLORES

Humble,US

Summary

An organized and dependable retail sales professional versed in product placement and merchandising. Successful at managing multiple priorities with a positive attitude along with extensive experience in inventory management and shipment processing. Willingness to take on added responsibilities to meet store goals.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work History

Assistant Store Manager

LensCrafters
12.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Assistant Sales Manager

Aeropostale
07.2024 - 12.2024
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.

Stylist Sales Associate

Gap Inc. Banana Republic
04.2024 - 07.2024
  • Offered alterations services to ensure garments fit clients perfectly.
  • Built strong client relationships through excellent customer service, communication, and follow-up skills.
  • Inspired customers and encouraged sales by projecting exceptional, on-trend style to customers.
  • Provided personalized styling advice to help clients create complete outfits for various occasions.
  • Kept store appearance on-brand, on-trend and in line with visual standards.

Assistant Sales Manager

Stanton Optical
04.2023 - 11.2023
  • Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers
  • Assisted sales team in meeting and exceeding daily, weekly, monthly and yearly targets by being an expert resource at all stages of the sales process and providing ongoing coaching and mentoring
  • Resolved escalated customer complaints efficiently while maintaining high level of professionalism to sustain high customer satisfaction rates
  • Resolved faulty product complaints with replacement and return policies
  • Oversaw clerical staff, directing and monitoring sales activities.

Key Holder

Abercrombie and Fitch Co.
10.2022 - 04.2023
  • Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions along with maintaining attractive, well-organized displays with regular updates and restocking as needed
  • Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity
  • Trained and mentored employees on store policies, procedures, and register operations to improve sales and customer service skills
  • Coordinated and set employee schedules to maintain adequate staffing during shifts without exceeding labor budget
  • Demonstrated expert product knowledge and recommended specific products to suit customers' needs via assisting in locating products and answering questions about merchandise.

Lead Brand Representative

Hollister Co.
06.2021 - 10.2022
  • Provided excellent customer service by utilizing my in-depth knowledge of the items they were in need of the day they entered
  • Rang up customers by processing cash and credit payments in order to complete transactions whether it included an in store purchase, online order or return
  • Increased customer satisfaction by resolving any issues they may have come across whether that be that they couldn't find the item they wanted or the size they wanted or matching them to products using current trends and direct feedback about individual preferences
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Maintained a positive attitude while representing the brand in public spaces, fostering favorable impressions among consumers.

Education

Bachelor of Science - Psychology -

University of Houston
Houston, TX
01.2023 - 12.2024

Associate of Applied Science - Applied Psychology

Lone Star College System
Houston, TX
01.2018 - 05.2021

High School -

Victory Early College High School
Houston, TX
08.2017 - 05.2021

Skills

  • Reliable and Adaptable
  • Time Management
  • Conflict Resolution
  • Attention to Detail
  • Analytical thinking
  • Relationship Building
  • Store Operations
  • Customer Service
  • Product Knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Store Manager

LensCrafters
12.2024 - Current

Assistant Sales Manager

Aeropostale
07.2024 - 12.2024

Stylist Sales Associate

Gap Inc. Banana Republic
04.2024 - 07.2024

Assistant Sales Manager

Stanton Optical
04.2023 - 11.2023

Bachelor of Science - Psychology -

University of Houston
01.2023 - 12.2024

Key Holder

Abercrombie and Fitch Co.
10.2022 - 04.2023

Lead Brand Representative

Hollister Co.
06.2021 - 10.2022

Associate of Applied Science - Applied Psychology

Lone Star College System
01.2018 - 05.2021

High School -

Victory Early College High School
08.2017 - 05.2021

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BRYAN FLORES