Bryan Fore

• Met with customers to discuss service needs and develop effective and practical solutions.
• Resolved customer complaints in professional and timely manner.
• Monitored service staff performance and provided feedback for improvement.
• Monitored inventory levels and placed orders to replenish stock.
• Maintained records of service transactions and customer feedback for future reference.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Analyzed service reports to identify areas of improvement.

• Responsible for business development and engagement management for contingent labor and SOW resources
• Maintain strong, long-term client/vendor relationships that support the objective to be seen as a strategic partner by our core clients resulting in high customer retention and increased opportunities
• Manage high performing recruiting and sales teams across multiple geographies
• Serves as primary point of contact to the client regarding overall and day to day service delivery
• Worked with one of our largest enterprise clients (Fortune 100) to provide sales strategy and support recruiting efforts within the leadership team
• Reduced SLA's and response time by 50% which resulted in 63 hires which is 114% increase year over year
• Ensured KPI's as defined in the relevant contracts are met or exceeded
• Promotes the organization's capabilities and works to achieve contract extensions
• Club performer 2022

• Selected to pilot Bank Of America's own new merchant services platform.
• We performed numerous recruitment calls to get current customers to agree to our pilot and help us test the new platform
• Also Maintained an active pipeline of 10 + million in Revenue.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

• Leveraged internal relationships with Bank of America's business clients so I could utilize my excellent consultative selling to ask questions and present solutions to help our customers accomplish goals.
• Consistently Exceeded all Goals and was looked upon as a leader among the people in our building.
• Evaluated situations and delivered targeted solutions using various tools and resources.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.

• Worked directly with 6-10 Capital One Senior Business Bankers and their clients and prospects to provide Merchant Services Solutions, their clients ranged from 2-15 million in revenue.
• Built relationships with customers and community to establish long-term business growth.
• Provide statement analysis and side by side comparisons which led to proposal presentations
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Traveled to Washington, DC for 2 days a week where I successfully went on discovery appointments, proposal presentations and closing appointments
• Worked from home based office and handled daily discovery, proposal presentation and closing appointments remotely
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Evaluated situations and delivered targeted solutions using various tools and resources.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Trained the banks teammates to ensure they could guide their client's decision making and offer the right solution for the specific needs of the client
• Successfully and confidently lead a team of 15 people, both entry level and senior sales executives
• Provided support, encouragement, and direction to teammates new to the industry
• Facilitated a daily huddle to discuss industry trends and any company updates, as well as any key items from the previous day
• Guided the team to understand industry best practices, but encouraged them to feel comfortable trying new methods
• Seen as a trustworthy mentor and frequently consulted for my sales expertise across the organization
• Consulted for honest and productive feedback regarding teammates performance.

• Successfully maintained a consistent costumer base of $.5million to $1million as well as generated and maintained new client's business
• Consistently exceeded my assigned quotas and was the top producer for the entire duration of my position
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Attended networking events to build relationships and identify sales opportunities.
• Met and exceeded service level goals to achieve standards and expectations.

Successfully maintained a consistent costumer base as well as generated and maintained new client's business

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Managed sales cycle to maintain solid customer base.
• Conducted quarterly account reviews to understand changes and potentially adjust the solutions offered per specific client's needs.