BRYAN FORST-BRADLEY

• Pleasantly greeted guests(customers) and determined what their individual needs, wants were by asking appropriate questions in person and via telephone
• Stocked shelves and supplies and organized displays
• Trained and served as a peer coach for new sales associates
• Developed positive customer relationships through friendly greetings and excellent service
• Assembled promotional displays, including quarter and full-size point of purchase displays
• Loaded and unloaded merchandise using a ladder and pallet jack
• Maintained accurate stock records by researching on the floor items and back-stocking overfill
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
• Pulling items from the stock room
• Helped customers complete purchases, locate items, join reward programs to promote loyalty, satisfaction and sales numbers
• Closed cash registers at the end of night shifts, insuring the money bags make it to guest services cash box

Plus Mobile:

• Activated phones on networks such as Consumer Cellular, AT&T, Verizon and Sprint
• Discussed Motorola, LG, Samsung and Apple differences, benefits and drawbacks with customers
• Troubleshot technical concerns regarding cell phone operations, applications and performance
• Managed inventory storage in a clean and organized fashion
• Maintained inventory count, tracked usage and documented variances

Electronics Flow Team:

• Loaded and unloaded merchandise using pallet jacks
• Picked up incoming stock and delivered materials to designated locations
• Conducted monthly inventories of materials on the work floor
• Sort items from repack boxes for security sensitive items and check them off for Assets Protection to review later
• Pulling items from the stock room
• Back-stocking to the stock room that wont fit on the sales floor

Backroom Team:

• Scan in merchandise to back room shelving locations
• Scan out merchandise from back room locations and prepare for the Sales Floor TMs to stock
• Process online orders (go to appropriate stock location and scan out)
• Put overstock (back stock, surplus of product) items away in their correct shelving locations
• Retrieve large product from the back
• Miscellaneous tasks the leaders see fit

• Helped customers with questions, problems and complaints in person and via telephone
• Trained and served as peer coach for new sales associates
• Developed positive customer relationships through friendly greetings and excellent service
• Assembled promotional displays, including quarter and full-size point of purchase displays
• Activated phones on networks such as Boost Mobile, AT&T, Virgin Mobile and Sprint
• Discussed Motorola, LG, Samsung and Apple differences, benefits and drawbacks with customers
• Troubleshot technical concerns regarding cell phone operations, applications and performance
• Key Holder - Responsible for opening or closing store
• Maintained organized, presentable merchandise to drive continuous sales

• Project - Hellgate: London (released October 31, 2007)
• Escalated issues discovered during QA testing to Developers, facilitating rapid resolution by supplying detailed information on fault parameters and repeatability
• Tracked, prioritized and organized defects with Hellgate: London, working with development team to facilitate timely corrections

• Responsible for providing customers with best service possible
• Responding quickly and efficiently to customer concerns via phone & email
• Sourced West Marine Date Base for products to meet eBay requirements and built eBay pages
• Providing clear images and detailed information for customers to consider certain products
• Coordinated with West Marine retail stores to provide products when warehouse failed to or replacement was needed due to shipping issues