Bryan Fossa
Ocala,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Detail General Manager
Breezy's Car Wash And Detail
04.2010 - 05.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
Warehouse Shipper
UPS
02.2008 - 10.2011
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Checked and rechecked orders before packaging and shipping items.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Followed safe handling processes for different types of loads and materials.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Powder Coater
Windward Design Group
01.2007 - 01.2008
- Safely operated industrial powder coating ovens to cure products.
- Produced high-quality finishes on over [Number] manufactured parts using [Type] and powder-coating processes.
- Inspected products closely to verify complete coating was achieved on over [Number] projects.
- Prepared parts for coating and followed all procedures regarding powder coating application.
- Observed safety protocols set by company to avoid hazardous conditions.
- Filled hoppers, reservoirs and pans with material used to coat, paint or spray using conveyors or pails.
- Primed, painted, varnished and lacquered walls and surfaces.
- Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
Detail Manager
Rainbow Car Wash
03.2005 - 11.2006
- Oversaw inventory, equipment maintenance and bay cleaning.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Trained detail team to deliver best possible service to customers with quality work.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Jackson Central Merry High School
Jackson, TN09.2004
Skills
- Purchasing
- Safety Protocols
- Staff Motivation
- Exceptional Interpersonal Communication
- Interpersonal Skills
- Communication Skills
- Client Relations
- Packaging and Sanitation
- Verbal and Written Communication
- Sound Judgment
- Problem Resolution
- Time Management
Timeline
Detail General Manager
Breezy's Car Wash And Detail
04.2010 - 05.2015
Warehouse Shipper
UPS
02.2008 - 10.2011
Powder Coater
Windward Design Group
01.2007 - 01.2008
Detail Manager
Rainbow Car Wash
03.2005 - 11.2006
High School Diploma -
Jackson Central Merry High School
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