Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bryan Fraley

Dayton,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

33
33
years of professional experience

Work History

Manager of Community Relations

St. Vincent de Paul Gateway Shelters
Dayton, OH
01.2022 - Current
  • Coordinate with area businesses to address concerns regarding unhoused individuals
  • Advised on strategies for engaging diverse populations within the community.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Facilitated community meetings to identify neighborhood needs and priorities.
  • Researched and analyzed community needs to determine program directions and goals.
  • Drafted reports on program outcomes for funding partners and other stakeholders.
  • Collaborated with city staff members to ensure compliance with relevant policies.
  • Maintained relationships with key contacts in the community.
  • Created and maintained a database of local resources for residents.
  • Established and maintained relationships to meet community needs and avoid service duplication.

Associate Director of Shelter Ministries

St. Vincent de Paul Gateway Shelters
Dayton, OH
04.2007 - 12.2021
  • Coached and guided direct reports on day-to-day operations and company policies and procedures.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Managed fiscal administration to drive strategic planning.
  • Established budgets and tracked expenses to drive operational efficiency.
  • Developed team atmosphere to drive supportive and productive work environment.
  • Recruited and trained new employees to meet job requirements.
  • Implemented innovative solutions for difficult problems encountered by the shetlers.
  • Delegated work to staff, setting priorities and goals.
  • Provided guidance and support to staff in order to maximize their performance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Created effective communication channels between different departments in order to facilitate collaboration.
  • Analyzed data collected from various sources in order to identify trends or areas requiring further investigation or action.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Evaluated performance of subordinates through regular feedback sessions and annual reviews.
  • Participated actively in decision making processes at a high level within the organization.
  • Maintained positive relationships with stakeholders by responding promptly to inquiries, requests and complaints.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Oversaw day-to-day operations of the organization including personnel management, program development and implementation.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Identified opportunities for improvement in processes, procedures, systems and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.

Restaurant Owner

Three Chefs Cafe & Catering
Troy, OH
01.2004 - 12.2007
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Coordinated catering services when requested by customers .
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.

Culinary Arts Instructor

Upper Valley Career Center
Piqua, OH
07.1991 - 06.2005
  • Documented and reported on student grades in compliance with school policies.
  • Organized competitions between teams of students in order to foster healthy competition among peers.
  • Selected curriculum and instructional aids to increase students' understanding of core concepts.
  • Helped students make optimal choices on courses to complete degrees and prepare for careers.
  • Encouraged students to improve skills and develop professionally.
  • Mentored kitchen team members on proper cooking techniques and strategies to improve performance.
  • Mentored students on best practices for working in professional kitchens.
  • Collaborated with other educators to address deficiencies in program offerings.
  • Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
  • Instructed students on terminology and techniques of culinary arts using visual and graphic media.
  • Remained knowledgeable on relevant culinary trends.

Education

Associate of Arts - Culinary

Johnson & Wales University
Providence, RI
06-1989

Skills

  • Community Outreach
  • Writing, Editing, and Proofreading
  • Event Planning
  • Interpersonal Communication
  • Microsoft Office Software Proficiency
  • Team Building
  • Complaint Resolution
  • Product Knowledge
  • Data Collection
  • Paperwork Processing
  • Data Entry
  • Client Service
  • Employee Relations

References

References available upon request.

Timeline

Manager of Community Relations

St. Vincent de Paul Gateway Shelters
01.2022 - Current

Associate Director of Shelter Ministries

St. Vincent de Paul Gateway Shelters
04.2007 - 12.2021

Restaurant Owner

Three Chefs Cafe & Catering
01.2004 - 12.2007

Culinary Arts Instructor

Upper Valley Career Center
07.1991 - 06.2005

Associate of Arts - Culinary

Johnson & Wales University

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