Bryan Frattare
Kissimmee,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Vacasa
10.2023 - Current
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Front Desk Supervisor
Walt Disney World Resort
07.2017 - 10.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Night Auditor
Marriott
08.2015 - 06.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Education
No Degree - Hospitality Administration And Management
Monroe Community College
Rochester, NYSkills
- Self-Motivated/Disciplined
- Critical Thinking
- Efficient Learner
- Documentation
- Collaboration
- Leadership
- Guest Relations
- Multi-Tasker
- Numeric Skills
- Confidentiality
- Adaptability
Projects
Implemented keyboard shortcuts and data validation checks, reducing error rates by 15%. Managed a project to digitize and archive paper records, resulting in a 50% reduction in physical storage costs. Conducted data cleaning and deduplication projects, ensuring data accuracy and integrity. Collaborated with the IT department to develop custom data entry templates and forms, streamlining data capture processes. Implemented data encryption and access controls to enhance data security and compliance. Trained new data entry team members, emphasizing best practices and project-specific guidelines. Created comprehensive project documentation, including progress reports and project summaries, to track project milestones and outcomes.
Timeline
Front Office Manager
Vacasa
10.2023 - Current
Front Desk Supervisor
Walt Disney World Resort
07.2017 - 10.2023
Night Auditor
Marriott
08.2015 - 06.2017
No Degree - Hospitality Administration And Management
Monroe Community College
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