Bryan Fuentes
Miami,Florida
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Whole Food Market
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Restaurant Busser
Casavana Cuban Cuisine
01.2018 - 08.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Customer Service Representative
Regal Cinemas
08.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Security
Youth Fair
03.2016 - 04.2017
- Monitored security and customer behaviors to prevent theft.
- Focused on fundamentals, safety, security and personal and skill development.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
Volunteer
Zoo Miami
06.2014 - 08.2014
Education
Mechanical Engineering
Miami Dade College
Miami, FLGeorge T. Baker Aviation Technical College
Miami, FLLanguages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Whole Food Market
08.2018 - Current
Restaurant Busser
Casavana Cuban Cuisine
01.2018 - 08.2018
Customer Service Representative
Regal Cinemas
08.2016 - 01.2018
Security
Youth Fair
03.2016 - 04.2017
Volunteer
Zoo Miami
06.2014 - 08.2014
Mechanical Engineering
Miami Dade College
George T. Baker Aviation Technical College
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