Bryan Garcia
Tampa,FL
Summary
Quality-driven individual trained to be focused Compliance Specialist bringing more than 4 years of experience working in the banking and credit union industry. Determined to exceed expectations and promote developed skills in BSA, Compliance, and Internal Audit.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Compliance Specialist – BSACS
Pinellas Federal Credit Union
06.2023 - Current
- Prepared audit work papers to document relevant information obtained, analyzed, and evaluated that support audit observations, conclusions and recommended policy and procedural changes
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Performed quality reviews to uncover workflow and communication issues.
- Assisted in coordination and support for on-site examinations and independent audits
- Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations.
- Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
- Updated Microsoft Excel spreadsheets with latest data to enhance strategic planning.
Integrated Risk II
MidFlorida Credit Union
02.2022 - 06.2023
- Conducted research to highlight areas of risk exposure across the NCUA concentrations of risk, including identifying risk exposure across the organization through the indicator tracking and control assessments
- Led brainstorming sessions with creative teams to generate innovative ideas for client pitches and presentations.
- Assisted with Business Continuity Management with testing, exercises and training facilitated through crisis management, and other BCM documentation.
- Built a network of reliable external partners including freelancers, vendors and suppliers contributing towards timely delivery of projects.
- Liaised with directors, actors and other creative staff to successfully complete projects.
Sales Associate
Feet First
07.2010 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Relationship Banker
Midflorida Credit Union
08.2021 - 02.2022
- Completed signature card, loan, IRA, and other documentation in a timely and accurate manner
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Implemented strategies to increase customer retention, enabling investment growth.
- Analyzed customers' financial information to deliver personalized account guidance.
Operations Specialist
Floridacentral Credit Union
03.2020 - 08.2021
- Prepared management reports and general ledger reconciliations, which includes approving charge back items (overdraft) and adjustments to clear suspense accounts
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Served as the primary representative for all projects directly or indirectly related to Branch Support or branches.
- Tracked and analyzed reports to determine needed improvements.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Developed and updated tracking spreadsheets using Microsoft Excel.
Sr Fraud Intake Rep
Capital One
04.2019 - 01.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Provided training to colleagues on credit card fraud awareness, contributing to a more secure work environment.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Education
Bachelor of Science - 1. Business Administration; 2. Sport Management
Florida College
Tampa, FL05.2015
No Degree - Sport Management
University of Tampa
Tampa, FL07.2012
High School Diploma -
Robinson High School
Tampa06.2010
Skills
Compliance knowledge
Compliance Monitoring
Internal Auditing
Compliance Oversight
Regulatory knowledge
Auditing processes
Ethics management
Anti-Money Laundering
Operational Efficiency
Risk Mitigation
Documentation Management
Workflow Analysis
Certification
- Bank Secrecy Act Compliance Specialist Certified (BSACS)
Timeline
Compliance Specialist – BSACS
Pinellas Federal Credit Union
06.2023 - Current
Integrated Risk II
MidFlorida Credit Union
02.2022 - 06.2023
Relationship Banker
Midflorida Credit Union
08.2021 - 02.2022
Operations Specialist
Floridacentral Credit Union
03.2020 - 08.2021
Sr Fraud Intake Rep
Capital One
04.2019 - 01.2020
Sales Associate
Feet First
07.2010 - 04.2023
Bachelor of Science - 1. Business Administration; 2. Sport Management
Florida College
No Degree - Sport Management
University of Tampa
High School Diploma -
Robinson High School
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