Bryan Germain
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
28
28
years of professional experience
1
1
Certification
1
1
Certification
1
1
Certification
Work History
Senior Engineer
Acara\Lockheed Martiin
Colorado Springs, CO
04.2023 - Current
- Set up and administered Notebook and Desktop systems and configurations.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Director
Johnny Nolon's Casino/Colorado Grande Casino
Cripple Creek, CO
04.2021 - 04.2023
- Supported implementation of Casino management system software applications to enable centralized management of tasks.
- Coordinated the software upgrade of Aristocrat Oasis 12.11.600 and other software projects, defined scope and managed milestones.
- Oversaw development and implementation of improvements to support and network operations.
- Prioritized framework to evaluate technology and regulate communication with business stakeholders.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
IT Director
Mobile IT Solutions
Colorado Springs, CO
11.2015 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Configured hardware, devices and software to set up work stations for employees.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Provided on-call support
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Corrections Officer
State Of Colorado Department Of Corrections
Canon City, CO
07.2020 - 06.2021
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Oversaw and maintained custody of over 700 inmates in maximum security.
- Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
Field Manager/Quality Control Leave Update
United States Dept Of Commerce / Census Bureau
Colorado Springs, CO
02.2020 - 11.2020
- Trained and supervised census enumerators and monitor their progress and performance and ensure that quality of work is maintained and completed on time.
- Responsible for data collection in geographic area that may include remote areas of Colorado.
- Responsible for ensuring my group's performance meets standards and expectations set forth by bureau. Knowledge of surveys conducted in area of supervision.
- Responsible to know parameters, procedures, question order and meaning, and typical response patterns of surveys. Survey knowledge allows FM to explain reasons for differences in survey procedures and how those differences affect interviewing experience.
- Familiarity with most problems encountered by subordinates while interviewing and was able to provide detailed guidance to subordinates on how to resolve issues. When problems occur, I applied general guidance, previous training, past experiences, or utilizes survey resource materials to derive appropriate solution. Worked in the field and conducted quality control check on enumerators work for accuracy
IT Manager / IT Project Manager
CWD, LLC/WDSource
City of Industry, CA
07.2000 - 11.2015
- Collaborated with C-level executives to develop long-term strategies to drive growth, while maintaining department resources and adhering to budgetary guidelines.
- Delivered dedicated support for several hundred workstations across numerous locations in multiple states.
- Supported/managed ERP/WMS system & implementations, HW/SW acquisition, and infrastructure.
- Responsible for all IT functions of this rapidly growing organization, implementing policies & procedures for successful integration of newly acquired companies.
- Developed and maintained annual IT budget.
- Initiated, maintained and managed vendor relationships including purchasing and receiving.
- Negotiate purchases to ensure lowest cost consistent with company standards for quality products.
- Continually research alternate sources for products in order to ensure most competitive pricing.
- Responsible for building, installation and maintenance of user workstations and servers in ESD controlled environment.
- Managed variety of complex technical duties, including design, installation, repair & replacement of company network, and overall service of technological needs.
- Coordinated planning, installation and testing of hardware/software products.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
- Devised implementation plans, including cost-benefit and ROI analyses
- Kept project teams on-task with proactive control of budgets, schedules and scopes
- Supervised all lifecycle processes pertaining to IT framework
Education
No Degree - Computer And Information Sciences
Mount San Antonio
Walnut, CA06.1998
No Degree - Computer And Information Sciences
Citrus College
Glendora, CA06.1985
Skills
- Staff Management
- Verbal and written communication
- Strategic Planning
- Project Management
- Contract Management
- Staff Development
- Operations management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Developed/implemented helpdesk and disaster recover procedures to mitigate risk.
- Established, implemented, and enforced compliance with IT policies enterprise wide.
- Provided critical business support for EDI, FTP, and SQL reporting and website.
- Recommended budget adjustments to senior team, and actively supported operations from start-up to $400MM in revenue.
- Supervised and carried out ERP & WMS implementations.
- Project Manager/Facilities Manager on new building accusations. 800,000 square feet.
Certification
- A+ Certification
- Network +
- Security +
Additional Information
Colorado Gaming License S52201
Colorado Insurance License P&C and Life & Health 590395
Timeline
Senior Engineer
Acara\Lockheed Martiin
04.2023 - Current
IT Director
Johnny Nolon's Casino/Colorado Grande Casino
04.2021 - 04.2023
Corrections Officer
State Of Colorado Department Of Corrections
07.2020 - 06.2021
Field Manager/Quality Control Leave Update
United States Dept Of Commerce / Census Bureau
02.2020 - 11.2020
IT Director
Mobile IT Solutions
11.2015 - Current
IT Manager / IT Project Manager
CWD, LLC/WDSource
07.2000 - 11.2015
No Degree - Computer And Information Sciences
Mount San Antonio
No Degree - Computer And Information Sciences
Citrus College
- A+ Certification
- Network +
- Security +
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