Bryan Gichaba
Otsego,MN
Summary
Highly adaptable and detail-oriented professional transitioning into a new IT role, bringing a strong foundation in technical support, system troubleshooting, and effective communication from diverse client-facing environments. A quick learner with a solid grasp of IT fundamentals and a commitment to delivering exceptional user support.
Overview
8
8
years of professional experience
Work History
Office Clerk
Plymouth Middle School
Plymouth, MN
01.2025 - Current
- Assisted students and parents with inquiries and provided necessary information.
- Handled student records and ensured confidentiality of sensitive information.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
HR Representative
U.S. Bank
Minneapolis, MN
12.2022 - 01.2024
- Fostered effective collaboration among departments, ensuring prompt resolution of employee issues.
- Conducted thorough investigations and skillfully resolved employee complaints, leading to a substantial reduction in grievances and a notable increase in overall employee satisfaction.
- Proactively identified potential issues and effectively communicated them in meetings, enabling proactive problem solving prevention.
Client relationship specialist
Wells Fargo / Computershare
02.2021 - 12.2022
- Strengthened relationships with several clients by providing personalized attention and maintaining open communication channels.
- Collaborated with cross-functional teams to develop and implement customized solutions for all clients involved.
- Held meetings to ensure all teams were processing client requests efficiently.
- Handled the relationship between the Wells Fargo loan departments and JP Morgan.
Senior guest relation specialist
Target Corporation Headquarters
Brooklyn Park, MN
06.2018 - 01.2021
- Facilitated seamless guest experiences by overseeing operations, ensuring quality service delivery, and resolving complex issues in a timely manner.
- Helped with escalated customers via phone, chat, email, and social media.
- Trained and mentored junior staff members on best practices in guest relations, resulting in improved customer service and increased employee engagement.
Technical help desk support
Data Recognition Corporation (DRC)
Brooklyn Park, MN
11.2017 - 05.2018
- Test, implement and maintain workstation operating systems (Windows and iOS).
- Created technical documentation and knowledge-based articles for common issues.
- Administered troubleshooting to Chromebooks and MacBooks.
Education
Central Lakes College 2012-2014
Brainerd, MNGraceland University 2014-2016
Lamoni, IASkills
- IT Support & Troubleshooting: Problem-solving, Hardware & Software Troubleshooting (Chromebooks, MacBook, Windows), Ticketing Systems (ServiceNow)
- Operating Systems: Windows, iOS
- Networking: Basic Concepts, TCP/IP, DNS, DHCP (if you have any familiarity beyond just "Networking")
- Communication & Support: Customer Engagement, Oral Communication, Technical Documentation, Client Relationship Management
- Workplace Tools: Microsoft Office Suite, Google Workspace (if applicable)
- Security & Data: Security Awareness, Data Management/Entry, Attention to Detail
Timeline
Office Clerk
Plymouth Middle School
01.2025 - Current
HR Representative
U.S. Bank
12.2022 - 01.2024
Client relationship specialist
Wells Fargo / Computershare
02.2021 - 12.2022
Senior guest relation specialist
Target Corporation Headquarters
06.2018 - 01.2021
Technical help desk support
Data Recognition Corporation (DRC)
11.2017 - 05.2018
Central Lakes College 2012-2014
Graceland University 2014-2016
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