Bryan Glasgow
Boalsburg,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Customer Service Manager
Sutherland Global Logistics
State College, PA
10.2011 - Current
- Led team of Logistics Coordinators across many different customer accounts.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Filtered 500+ emails per day and responded to ones pertaining to me or ones requiring my direct attention to resolve customer issues.
General Manager of Food Service
Luna II
State College, PA
03.2008 - 07.2011
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Kept facility compliant with health codes, sanitation requirements and liquor license regulations, alleviating potentially heavy fines.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Preparing and submitting payroll.
Assistant General Manager
Faccia Luna Pizzeria
State College, PA
08.1992 - 01.2008
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
High School Diploma -
Mount Union Area Senior High School
Mount Union, PA06.1990
No Degree - Computer Science
Penn State University
Altoona, PASkills
- Team Building and Leadership
- Fast Tech Learner
- Project Management
- Information Security
- Training and Mentoring
- Problem-Solving
- Shipping, Receiving, and Warehousing
- Microsoft Outlook, Word, and Excel
- Talent Allocation
- Turnover Minimization
- Customer Relationship Management (CRM)
- Multitasking
Crypto Enthusiast
Have been in Crypto since 2017 and done rather well growing my portfolio.
Additional Information
Eagle Scout Award
Timeline
Customer Service Manager
Sutherland Global Logistics
10.2011 - Current
General Manager of Food Service
Luna II
03.2008 - 07.2011
Assistant General Manager
Faccia Luna Pizzeria
08.1992 - 01.2008
High School Diploma -
Mount Union Area Senior High School
No Degree - Computer Science
Penn State University