Summary
Overview
Work History
Education
Skills
Crypto Enthusiast
Additional Information
Timeline
Generic

Bryan Glasgow

Boalsburg,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

31
31
years of professional experience

Work History

Customer Service Manager

Sutherland Global Logistics
10.2011 - Current
  • Led team of Logistics Coordinators across many different customer accounts.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Filtered 500+ emails per day and responded to ones pertaining to me or ones requiring my direct attention to resolve customer issues.

General Manager of Food Service

Luna II
03.2008 - 07.2011
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Kept facility compliant with health codes, sanitation requirements and liquor license regulations, alleviating potentially heavy fines.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Preparing and submitting payroll.

Assistant General Manager

Faccia Luna Pizzeria
08.1992 - 01.2008
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Education

High School Diploma -

Mount Union Area Senior High School
Mount Union, PA
06.1990

No Degree - Computer Science

Penn State University
Altoona, PA

Skills

  • Team Building and Leadership
  • Fast Tech Learner
  • Project Management
  • Information Security
  • Training and Mentoring
  • Problem-Solving
  • Shipping, Receiving, and Warehousing
  • Microsoft Outlook, Word, and Excel
  • Talent Allocation
  • Turnover Minimization
  • Customer Relationship Management (CRM)
  • Multitasking

Crypto Enthusiast

Have been in Crypto since 2017 and done rather well growing my portfolio. 

Additional Information

Eagle Scout Award

Timeline

Customer Service Manager

Sutherland Global Logistics
10.2011 - Current

General Manager of Food Service

Luna II
03.2008 - 07.2011

Assistant General Manager

Faccia Luna Pizzeria
08.1992 - 01.2008

High School Diploma -

Mount Union Area Senior High School

No Degree - Computer Science

Penn State University

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Bryan Glasgow