Bryan Goncalves
New Milford,CT
Summary
Dynamic and detail-oriented professional with a proven track record at Home Depot, excelling in customer service and teamwork. Recognized for enhancing customer experiences and resolving issues effectively. Skilled in time management and problem-solving, consistently exceeding performance expectations in fast-paced environments. Committed to fostering positive relationships and driving repeat business.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
years of professional experience
Work History
Order Fullfillment Associate/Customer Service
Home Depot
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Package Handler
FedEx
08.2024 - 03.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Cashier/Salesfloor
Northville Market
06.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Restocked and organized merchandise in front lanes.
Education
Financial Accounting
Western Connecticut State University
Danbury, CT05-2028
High School Diploma -
New Milford High School
New Milford, CT06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Organization and time management
- Computer skills
- Time management
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Order Fullfillment Associate/Customer Service
Home Depot
02.2025 - Current
Package Handler
FedEx
08.2024 - 03.2025
Cashier/Salesfloor
Northville Market
06.2023 - 08.2024
Financial Accounting
Western Connecticut State University
High School Diploma -
New Milford High School
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