Jovita Rodriguez-Salazar
Fresno,CA
Summary
- Guest Relations supervisor with 4 years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback.
- Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Supervisor
WWA
05.2023 - Current
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Scheduling employees
- Inventory receiving and clearing
- Seasonal set up and break down
- Weekly inventory reports
- Inventory ordering with upper-management
- Accident reports/write ups
Student Associate Lead
Chico State University
08.2022 - 06.2024
- Completed clerical tasks such as filing, copying and distributing mail.
- Answered phone calls and routed callers to appropriate personnel.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Worked in team environment to maintain high levels of productivity.
- Participated in training workshops to continuously improve teaching methods and techniques.
- Collaborated with faculty members to develop new initiatives for improving academic success rates.
Guest Relations Supervisor
IWP
04.2021 - 09.2023
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Coached and developed associates to improve soft skills and recovery techniques.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Monitored guest feedback closely, identifying trends and opportunities for improvement within the department.
- Participated in regular meetings with upper management, presenting updates on departmental progress and strategies for continued success.
Education
Master of Criminal Justice - Criminal Justice/ Sociology
Chico State University
06.2026
Associates - Child Development
Chico State University
Chico, CA06.2023
Skills
- Customer Service Expertise
- Customer Inquiries
- Superior Organizational Skills
- Priority management
- Team Management
- Training and mentoring
- Schedule development
- Policy Enforcement
- Inventory Oversight
- Project Management
- Inventory Control
- Expectation setting
- New Hire Training
- Customer Satisfaction
Certification
- CPR/AED
Languages
Spanish
Professional Working
Timeline
Lead Supervisor
WWA
05.2023 - Current
Student Associate Lead
Chico State University
08.2022 - 06.2024
Guest Relations Supervisor
IWP
04.2021 - 09.2023
Master of Criminal Justice - Criminal Justice/ Sociology
Chico State University
Associates - Child Development
Chico State University
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