Bryan Gower
Brewer,ME
Summary
Motivated and detail-oriented sales and customer service professional with 25 years of sales, business development, management and operations experience seeking an opportunity to apply my advanced knowledge of sales, customer service, management and top notch team-building.
Overview
26
26
years of professional experience
Work History
New Business Development
Sysco
Bangor, ME
07.2021 - Current
- Generate new business to meet the agreed upon business plan in alignment with the region's financial goals
- Work with the regional sales leaders and leverage advanced analytics insights to prioritize opportunities and develop a comprehensive business development strategy
- Responsible to prioritize information and opportunities being recommended by other sales team members
- Build creative and effective sales plan to capitalize on large multi-segment opportunities
- Address prospects' unique concerns, build trust, and shorten sales cycles
- Work with the collective sales team, to coordinate proposal process for local contracts that speaks to the client's needs, concerns and objectives
- Work with all departments to expand and secure key accounts in efforts to achieve annual profit plan
- Review weekly, monthly and quarterly sales objectives and results for target accounts and prepare action plans when improvement is needed
- Develop strong working relationships with brokers, distributors, and foodservice industry peers
- Gather information and stay informed on emerging market and foodservice industry trends to understand the competitive landscape in order to secure new business.
Marketing Associate/Outside Sales
Sysco
Bangor, ME
06.2017 - 07.2021
- Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory
- Seek and qualify prospects in accordance with Company account stratification goals
- Research customer business needs and develop a mix of products and service to meet needs
- Answer customers' questions about products, prices, availability, and product uses
- Provide product information and practical training to customer personnel
- Review and analyze daily and weekly reports such as special order requests, customer bid files, and sales/gross profit margin data
- Evaluate market trends and recommend products to customers, based on business needs and goals.
General Manager
Old Chicago
Olathe, KS
06.2015 - 05.2017
- Responsible for managing and overseeing all of the restaurant's operations
- Approve all recruitment, hiring, and termination of restaurant's associates
- Establish and maintain effective working relationships with associates, vendors, and guests
- Put in place and enforce proper policies and procedures to be followed by all staff
- Responsible for full P&L statement for the restaurant
- Maintain a clean and safe environment for all associates and guests.
Training/Service Manager
Applebees International
Kansas City, MO
04.2012 - 06.2015
- Manage and provide exceptional customer service to ensure the guests have an unforgettable and memorable experience at Applebees
- Manage and train all associates to ensure acceptable sales, service, and cleanliness standards are being maintained
- Review sales and labor reports to make informed decisions based upon business needs.
Food and Beverage Operations Manager
HMS
Kansas City, MO
07.2001 - 02.2012
- Managed 6 to 8 restaurants in a multi unit environment.
- Organized inventory of food, beverages, and supplies needed for daily operations.
- Oversaw the training of new staff members in food preparation techniques, customer service protocols, and safety regulations.
- Monitored employee performance to ensure adherence to company policies and standards.
- Ensured compliance with health department regulations regarding sanitation, cleanliness, and safety.
- Implemented cost-saving measures in order to maximize profits without compromising quality or service levels.
- Managed the ordering of all necessary ingredients, equipment, tools, and supplies required for daily operations.
- Resolved customer complaints in a timely manner while maintaining positive relationships with guests.
- Analyzed sales data on a weekly basis to identify trends that could be used to inform future decisions about product offerings or promotions.
- Provided ongoing feedback and guidance to employees regarding their job performance as well as offering opportunities for professional growth.
- Created positive culture to drive employee engagement and satisfaction.
- Managed hiring, mentoring, advancement and promotion of staff.
Operations Supervisor
Sitel Corporation
Mission, KS
07.1998 - 06.2001
- Supervised and trained a staff of 20 to 25 sales and customer service representatives
- Monitored and adjusted call allocation to expedite call flow
- Issued instructions to update team on changes in policies and service standards
- Monitored and coached team on attendance, policies, and job performance
- Completed daily and weekly reports to summarize team performance
- Reviewed sales from representatives to ensure proper underwriting guidelines were being met
- Issued new insurance policies to customers
- Answered product and system questions from associates and customers.
Education
B.S. in Economics - Economics
Central Missouri State University
05.1998
None -
Johnson County Community College
05.1996
Skills
- Customer Service
- Microsoft Office
- New Business Development
- Account Management
- Inside Sales
- Outside Sales
- Salesforce
- Cold Calling
- Underwriting
- B2B Sales
- Pricing
- Management
- Business Development
- Sales Growth
- Staff Development
- Operations Management
- Fiscal Management
- Employee Development
- Schedule Management
- Cost Control
- Customer Relationship Management
- Relationship Building
- Excellent Communication
Timeline
New Business Development
Sysco
07.2021 - Current
Marketing Associate/Outside Sales
Sysco
06.2017 - 07.2021
General Manager
Old Chicago
06.2015 - 05.2017
Training/Service Manager
Applebees International
04.2012 - 06.2015
Food and Beverage Operations Manager
HMS
07.2001 - 02.2012
Operations Supervisor
Sitel Corporation
07.1998 - 06.2001
B.S. in Economics - Economics
Central Missouri State University
None -
Johnson County Community College
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