Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bryan Grajeda

El Paso

Summary

-Sales Advisor and Lead Customer Service Specialist with 4 years of experience in driving sales growth through personalized customer engagement and innovative tech solutions. Proficient in communication, leadership, and analytical skills, consistently exceeding sales targets and enhancing team collaboration. Passionate about creating positive work environments and mentoring team members to achieve their full potential.

-Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Chili's Restaurant
02.2025 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Collaborated with kitchen staff to expedite food delivery and enhance service efficiency.
  • Trained new servers on menu offerings, service standards, and operational procedures.
  • Managed cash register operations, accurately processing transactions and handling payments.

Sales Advisor/Lead Customer Service Specialist

Best Buy
11.2023 - 02.2025
  • Drove sales growth through personalized customer engagement, expertly matching tech solutions to individual needs. Fostered team collaboration, enhancing overall service quality.
  • Consistently exceeded sales targets by providing tailored product recommendations. Implemented efficient customer service protocols, reducing wait times and boosting satisfaction rates.
  • Mentored new team members, sharing best practices in customer service and sales techniques. Cultivated a positive work environment, improving team morale and productivity.
  • Spearheaded sales initiatives, aligning cutting-edge tech solutions with customer needs. Streamlined service protocols, reducing wait times and elevating satisfaction scores.

Server

Silverlake Ramen
12.2022 - 07.2023
  • Delivered exceptional service, enhancing customer satisfaction. Managed high-volume orders efficiently, contributing to smooth restaurant operations and positive dining experiences.
  • Optimized table turnover rates, boosting restaurant capacity. Upsold menu items strategically, driving revenue growth while ensuring customer satisfaction.
  • Fostered strong teamwork with kitchen staff, ensuring timely and accurate order fulfillment. Supported colleagues during peak hours, maintaining high service standards.

Member Service Representative

Crunch
07.2022 - 11.2022
  • Delivered exceptional customer service, resolving member inquiries promptly and fostering positive gym experiences. Streamlined check-in processes, enhancing efficiency.
  • Boosted member retention at Crunch through personalised outreach and tailored fitness recommendations. Consistently met and exceeded monthly sales targets for new memberships.
  • Guided new members through facility orientation, ensuring comfort and safety. Collaborated with trainers to address member concerns, improving overall satisfaction.

Team Member

Whataburger
03.2021 - 05.2022
  • Optimised order fulfilment processes, reducing wait times and boosting customer satisfaction. Consistently met and exceeded sales targets through upselling techniques.
  • Maintained rigorous food safety standards, ensuring compliance with health regulations. Meticulously managed inventory, minimising waste and optimising stock levels.

Education

Associate Of Arts -

El Paso Community College
07.2025

Skills

  • Problem-solving
  • Analytical skills
  • Customer service
  • Restaurant management
  • Interpersonal Skills
  • Communication
  • Restaurant experience
  • Collaboration
  • Leadership
  • Organizational skills
  • Critical thinking
  • Attention to detail
  • Guest engagement
  • Cash handling
  • Exceptional customer service
  • Strong work ethic

Certification

  • Food Handlers Certificate, Feb 2023 - Feb 2026
  • TABC Certification, Mar 2023 - Mar 2025

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Server

Chili's Restaurant
02.2025 - Current

Sales Advisor/Lead Customer Service Specialist

Best Buy
11.2023 - 02.2025

Server

Silverlake Ramen
12.2022 - 07.2023

Member Service Representative

Crunch
07.2022 - 11.2022

Team Member

Whataburger
03.2021 - 05.2022

Associate Of Arts -

El Paso Community College

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