Bryan Gram
Denver,CO
Summary
Hardworking, friendly recent graduate looking to make a career change post graduate school and leaving the service industry. Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
Wild Taco
08.2024 - 11.2024
- Stepped back from the full-time role in the Local Drive to work a part time role while working towards the core classes of my master’s degree. Delivered exceptional customer service, collaborated with kitchen and fellow front of house staff to streamline service and increase sales, and used POS data to better recommend dishes and beverages for those dining within the restaurant.
Head Mixologist
The Local Drive
06.2022 - 08.2024
- Opened new cocktail bar and indoor golf concept from day 1 with owners of the establishment. Designed, created, and served quality craft beverages with exceptional service. Individually crafted and launched several drink menus to follow company’s mission statement of showcasing local products and creating sustainable cocktails. Learned the sport of golf to understand the facilities’ services better and work as a more knowledgeable staff member to create a more personable and enjoyable experience for all visitors to the space. Trained new employees of multiple locations on operations. Created and managed company inventory and sales program for the company.
Lead Bartender
Junction Food and Drink
03.2021 - 07.2022
- Trained new bar staff and helped manage a $25,000 liquor program. Gained an adaptable mindset, to be able to assess and respond to any situation within a matter of minutes. Started as a barback and rose to head bartender within 6 months of hire, quickly learning the trade of customer service and time management before obtaining my undergraduate degree from Mines. While working here, learned the skill of studying while managing a full-time job in an upper-level role as well as developing myself professionally while working.
Education
Master’s - Business Administration
LSU Shreveport
Shreveport, LA09-2025
B.S. - Chemical Engineering
Colorado School of Mines
Golden, CO05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Complex problem solving
- Guest engagement
- Time management
- Decision-Making
Accomplishments
- Workplace Optimization: Increased Sales. Solely designed and created several drink menus at The Local Drive which led to increased bar sales. The first winter menu increased total beverage sales 21% overall when analysing reports from Nov 1 – Dec 21, 2022, compared to reports from Jan 1 – Feb 21, 2023.
- Team Lead: Leadership. Between the undergraduate degree, the graduate degree, and the service industry roles, I have led teams and trained newer employees both in technical and service roles alike.
- Licensed: E.I.T. Certified / Six Sigma Yellow Belt. Studied for and passed the fundamentals of engineering (FE) exam in October of 2021, as well as the Six Sigma Yellow Belt Exam in December of 2024.
Certification
- Licensed Six Sigma Green Belt - Dec 2024
- Engineer in Training License - Oct 2021
Timeline
Server/Bartender
Wild Taco
08.2024 - 11.2024
Head Mixologist
The Local Drive
06.2022 - 08.2024
Lead Bartender
Junction Food and Drink
03.2021 - 07.2022
Master’s - Business Administration
LSU Shreveport
B.S. - Chemical Engineering
Colorado School of Mines