Results-driven operations manager with a proven track record in streamlining processes and enhancing team efficiency. Expertise in training and development, ensuring high standards of customer service.
Overview
7
7
years of professional experience
Work History
Front of House Operations Manager
TopGolf
Lake Mary, FL
07.2024 - Current
Streamlined daily operations by coordinating staff schedules and resource allocation.
Monitored inventory levels to ensure timely replenishment of supplies and equipment.
Implemented process improvements that enhanced team efficiency and reduced operational delays.
Trained new employees on safety protocols and operational procedures to ensure compliance.
Banquet Manager
Shangri-La Resort
Afton, OK
12.2022 - 07.2024
Coordinated event logistics to ensure seamless execution of banquets and special events.
Managed vendor relationships, negotiating contracts for services and supplies to optimize budgets.
Trained and mentored staff on best practices in service delivery and event setup procedures.
Developed detailed timelines and checklists to improve efficiency and organization during events.
General Manager
GreatLife Golf-Shiloh Springs Golf Course
Platte City, MO
03.2019 - 12.2022
Directed daily operations to enhance guest satisfaction and service quality.
Implemented strategic marketing initiatives to increase member engagement and retention.
Oversaw budget management, ensuring financial targets were met while optimizing resource allocation.
Developed and executed training programs for staff, improving team performance and service efficiency.