Overview
Work History
Timeline
Generic

BRYAN GUZMAN

Kansas City,MO

Overview

7
7
years of professional experience

Work History

Lead Customer Experience Consultant

Carmax
Olathe, KS
04.2022 - Current
  • Set the tone for team leaders by guiding more than 60 associates.
  • Developed associates in sales, customer service, technical knowledge skills, and handling customer escalations.
  • Exhibited bold leadership to guide team through innovative processes.
  • Created an atmosphere of support and motivation to drive team success.
  • Researched and resolved complex issues and appeals to facilitate prompt resolution.
  • Identified and reported on utilization patterns to enhance quality of service delivery.
  • Coached employees at all levels of the organization on effective communication techniques which ultimately led to better team collaboration.
  • Collaborated with cross-functional teams to develop comprehensive strategies for clients' success.
  • Provided expert guidance on best practices, leading to improved organizational effectiveness and employee engagement.

Onboarding Lead

CarMax
Olathe, KS
09.2023 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bilingual Customer Experience Consultant - Mentoring/Training

CarMax
Olathe, KS
12.2020 - 03.2022
  • Utilized online systems like Salesforce and Microsoft Office to address customer inquiries and facilitate online shopping.
  • Managed sales operations while optimizing customer satisfaction.
  • Handled customer escalations, fostering long-term relationships.
  • Leveraged CRM systems to deliver seamless client experiences.
  • Focused on enhancing customer experiences to build rapport.

Warehouse Manager

Elite Roofing Supply
North Kansas City, MO
11.2019 - 11.2020
  • Contributed to the growth of a new company in the roofing industry.
  • Adapted quickly to challenging situations.
  • Maintained efficient warehouse operations.
  • Coordinated arrival of 4-8 freight trucks during most weekdays.
  • Developed inventive approaches to effectively utilize confined spaces.
  • Strengthened work ethic and collaboration skills under high-pressure situations.
  • Trained inexperienced colleagues to achieve company goals.
  • Focused on teaching and engaging with customers to improve service quality.

Warehouse/Helper Clerk

SPEC Roofing
Kansas City, KS
07.2018 - 11.2020
  • Joined as warehouse employee and helper, managing various tasks efficiently.
  • Enhanced communication by providing translation for non-English speakers.
  • Expanded expertise in materials and customer service.
  • Engaged with customers through door-to-door communication.
  • Used forklifts and pallet jacks to relocate products.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Updated daily logs with regular shift activities and incident details.
  • Contributed to a 10% increase in warehouse productivity with effective organization and time management skills.
  • Collaborated with supervisors to address workflow bottlenecks, implementing strategies to improve efficiency in high-pressure situations.
  • Ensured proper disposal of waste materials and adherence to environmental regulations within the warehouse facility.

Timeline

Onboarding Lead

CarMax
09.2023 - 07.2025

Lead Customer Experience Consultant

Carmax
04.2022 - Current

Bilingual Customer Experience Consultant - Mentoring/Training

CarMax
12.2020 - 03.2022

Warehouse Manager

Elite Roofing Supply
11.2019 - 11.2020

Warehouse/Helper Clerk

SPEC Roofing
07.2018 - 11.2020

Similar Profiles

CREATE PROFILE
BRYAN GUZMAN