Bryan Haist
Etna,OH
Summary
Experienced Office Management and Administration Professional with 5 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Amazon
11.2020 - Current
- Various tasks such as picking, packing, and counting items for customers orders English Teacher at English Training Center in China.
English Teacher
09.2018 - 07.2020
- Taught English to Chinese students from 1st to 12th grade Pro-Clean International – Remote work from home.
Regional Office Manager
05.2015 - 06.2020
- Successfully implemented a system to better manage the client’s prospecting, onboarding, and billing experience.
- Worked directly under the CEO to help assist with client management, scheduled calendar services, and future company projects, goals, and objectives.
- Contributed significantly to company’s sales and profit growth over the course of 5 years.
- Developed and created on-site workers safety and fall protection plan which has led to zero safety incidences for the past 5 years.
- Worked with local Children’s Hospitals to set up Super Hero day during annual cleaning service.
Assistant Store Manager
OfficeMax – Polaris Location
Columbus, OH
10.2017 - 07.2018
- Collectively worked with other members of management to coach, train, and develop current and new associates on the overall sales process our company uses.
- Helped lead our team to increase sales and profit of store from bottom 50% to top 10% in the company.
Operations Manager
08.2015 - 10.2017
- Effectively managed logistics team daily to complete operational tasks by deadline.
- Contributed to stores performance in sales, profit, and operational excellence to have the #1 scorecard in our district for 2016.
Customer Service Manager
04.2014 - 08.2015
- Coached, trained, and developed current and new associates on enhancing the customers experience to better deliver a world class customer service atmosphere within our store.
- Increased Customer Satisfaction Survey from 40% to consistently be above monthly goal of 85.
Senior Sales Specialist
12.2013 - 04.2014
- Engaged with customers interested in buying technology products while providing world class customer service.
- Contributed to overall sales and services growth to bring our store from bottom of the district to top 3.
Education
Bachelor of Science - Emergency Management, Homeland Security
Jacksonville State University
Skills
BillingClient management
Selling
Leadership and team building
Cash Handling
Team leadership and coaching
Maximizing profitability
Relationship building and management
Excellent customer service skills
Staff Management
Strategic thinker
Policy and procedure modification
Program management
Workflow planning
Office management
Contract negotiations
Excellent multi-tasking ability
Clear oral/written communication
Schedule and calendar management
Administrative support
Timeline
Warehouse Associate
Amazon
11.2020 - Current
English Teacher
09.2018 - 07.2020
Assistant Store Manager
OfficeMax – Polaris Location
10.2017 - 07.2018
Operations Manager
08.2015 - 10.2017
Regional Office Manager
05.2015 - 06.2020
Customer Service Manager
04.2014 - 08.2015
Senior Sales Specialist
12.2013 - 04.2014
Bachelor of Science - Emergency Management, Homeland Security
Jacksonville State University