Bryan Hale, CHA
Savannah,GA
Summary
Professional with extensive experience in hospitality management, prepared to lead hotel operations with focus on excellence and efficiency. Skilled in team leadership, customer service, and strategic planning, ensuring seamless operations and high guest satisfaction. Known for adaptability, strong communication, and fostering collaborative work environment. Consistently achieves results through effective problem-solving and innovative approaches.
Overview
17
17
years of professional experience
Work History
General Manager
Hampton Inn Savannah Historic District
04.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Pre-Opening Task Force Member
Dual Brand Hilton Homewood Suites/Hilton Tempo
12.2024 - 12.2024
Pre-Opening Task Force Member
Marriott Moxy Ashville
08.2024 - 08.2024
General Manager
Hampton Inn & Suites By Hilton - Managed Property
11.2018 - 04.2022
- Leader of 154 room hotel in the Savannah Historic District
- SALT scores increased YTD +4.1 Overall Experience, +4.3 Service, +5.2 Overall Helpfulness, and +4.8 Cleanliness.
- Scored 89.65 (+9.57 increase) on Hilton Quality Inspection January 2021 with a 100% on multiplier. No trending items.
- Delivered 70%+ GOP Flow margins in each month since joining property.
Senior Regional Manager
Ideal Hospitality Investments
03.2017 - 03.2018
- Supervised team of 7 General Managers and 210 associates.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Project Manager for Holiday Inn Formula Blue renovation. Oversaw and implemented all aspects of this project.
Franchise Operation Support Manager
Franchise Operation Support - Intercontinental Hotels Group
10.2015 - 03.2017
- After a company reorganization and interviewing for new positions, I resumed my duties under a new title in a new owner centric support model. Developed owner relationships and worked hands on with an assigned portfolio of Holiday Inn Express, Holiday Inn, Staybridge Suites, Candlewood Suites, Hotel Indigo, and Crown Plaza hotels with InterContinental Hotels Group (IHG). As the single point of contact, I worked onsite with owners and operators to improve hotel market share through their local sales efforts, targeted market segmentation, revenue management best practices, and system engagement. Improved guest overall satisfaction by training teams on problem resolution, loyalty member recognition, overall sleep quality, and effective housekeeping technics.
Senior Area Manager
Hotel Performance Support - InterContinental Hotels Group
03.2008 - 09.2015
- Developed owner relationships and worked hands on with an assigned portfolio of Staybridge Suites and Candlewood Suites extended stay properties. As a single point of contact, I worked onsite with owners and operators to improve hotel market share through their local sales efforts, targeted market segmentation, revenue management best practices, and system engagement. Improved guest overall satisfaction by training teams on problem resolution, loyalty member recognition, overall sleep quality, and effective housekeeping best practices. Recognized as the IHG Best of the Best in 2011 for my efforts and 6 out 7 Winning Metrics Winner 2015.
Education
Some College (No Degree) -
Radford, University
Radford, VASome College (No Degree) -
Northern Virginia Community College
Annandale, VASkills
- Managing and growing owner relationships
- Collaboration with internal partners and external partners
- Hands On Hotel operations and management
- Team building
- Staff training/development
- Timeline management
- Customer service-oriented
- Holidex (IHG Concerto), OPERA, Marriott MARSHA, Hilton OnQ, PEP, and OnQ R&I
- Protecting margin and delivering GOP results
- Natural leader
- Revenue generation and management
- Proficient in IHG Concerto and RMS, Marriott One Yield, Hilton GRO
Accomplishments
- 2015 IHG Hotel Performance Support 6 out 7 Winning Metrics Winner
- 2011 IHG Best of the Best Award Winner
- 2007 Staybridge Suites Quality Excellence Award
- 1997-1998 Four Marriott "Bill Teffel" Customer Service Awards
- 1992 Hyatt Hotels Hospitality Scholarship Award Winner
Additional Information
- Member - Savannah Tourism Leadership Council
- Member - Phi Kappa Phi Fraternity
- Volunteer Firefighter - Isle of Hope VFD
- Volunteer - Give Kids the World Village Orlando, FL
- Volunteer - Ronald McDonald House Savannah
Timeline
Pre-Opening Task Force Member
Dual Brand Hilton Homewood Suites/Hilton Tempo
12.2024 - 12.2024
Pre-Opening Task Force Member
Marriott Moxy Ashville
08.2024 - 08.2024
General Manager
Hampton Inn Savannah Historic District
04.2022 - Current
General Manager
Hampton Inn & Suites By Hilton - Managed Property
11.2018 - 04.2022
Senior Regional Manager
Ideal Hospitality Investments
03.2017 - 03.2018
Franchise Operation Support Manager
Franchise Operation Support - Intercontinental Hotels Group
10.2015 - 03.2017
Senior Area Manager
Hotel Performance Support - InterContinental Hotels Group
03.2008 - 09.2015
Some College (No Degree) -
Radford, University
Some College (No Degree) -
Northern Virginia Community College
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