Bryan Hamilton
La Mesa,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
One Top Solutions a Gateway Corp.
FT Myers - Remote, FL
02.2022 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Mover
PDX Movers
Tualatin, OR
05.2021 - 05.2022
- Maintained cleanliness of work area; disposing of any debris created during move in an appropriate manner according to company guidelines.
- Assembled furniture at the customer's new residence or business premises.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.
Crew Member
McDonald's
Tahlequah, OK
07.2020 - 05.2021
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Maintained an organized work area to ensure efficient operations.
Education
High School Diploma -
Tahlequah High School
Tahlequah, OK05-2011
Skills
- Complaint resolution
- Product Knowledge
- Information Security
- Scheduling
- Call Management
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Inbound and Outbound Calling
- Professional telephone demeanor
- Payment Processing
- Credit card payment processing
- Customer Relations
- Tactful and diplomatic
- Problem Resolution
- Retail sales customer service
Timeline
Customer Service Representative
One Top Solutions a Gateway Corp.
02.2022 - Current
Mover
PDX Movers
05.2021 - 05.2022
Crew Member
McDonald's
07.2020 - 05.2021
High School Diploma -
Tahlequah High School
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