Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Hamilton

La Mesa,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

One Top Solutions a Gateway Corp.
FT Myers - Remote, FL
02.2022 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.

Mover

PDX Movers
Tualatin, OR
05.2021 - 05.2022
  • Maintained cleanliness of work area; disposing of any debris created during move in an appropriate manner according to company guidelines.
  • Assembled furniture at the customer's new residence or business premises.
  • Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
  • Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.

Crew Member

McDonald's
Tahlequah, OK
07.2020 - 05.2021
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Maintained an organized work area to ensure efficient operations.

Education

High School Diploma -

Tahlequah High School
Tahlequah, OK
05-2011

Skills

  • Complaint resolution
  • Product Knowledge
  • Information Security
  • Scheduling
  • Call Management
  • Data Entry
  • Appointment Scheduling
  • Paperwork Processing
  • Data Collection
  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Payment Processing
  • Credit card payment processing
  • Customer Relations
  • Tactful and diplomatic
  • Problem Resolution
  • Retail sales customer service

Timeline

Customer Service Representative

One Top Solutions a Gateway Corp.
02.2022 - Current

Mover

PDX Movers
05.2021 - 05.2022

Crew Member

McDonald's
07.2020 - 05.2021

High School Diploma -

Tahlequah High School

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