Bryan Harvey

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.

I took this time to sell our home, and move from Burlington to New Bern. This time was also used to be with my family, which includes providing care for my daughter, who was 1 year old at that time.

• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Trained team members in successful strategies to meet operational and sales targets.
• Mentored team members to enhance professional development and accountability in workplace.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Implemented store policies and procedures to remain compliant with corporate guidelines.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Controlled costs by effectively negotiating with vendors.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Tidied work area to create and maintain safe working environment on floor.
• Removed waste, damaged tubes and imperfect yarn from floor to keep focus on functional products.
• Performed basic maintenance and cleaning processes on spinning machines and related equipment.
• Complied with company policies, shop regulations and legal requirements.
• Notified supervisor of observations regarding working conditions and machine functionality.
• Inspected machines before each shift and reported problems to supervisor.
• Made minor repairs to machines when possible and reported large problems for immediate remediation.
• Observed woven cloth to detect weaving defects.
• Repaired knitting machines and yarn loads to minimize losses.
• Set up and calibrated equipment for exact yarn and product needs to maintain efficient, accurate runs and high customer satisfaction.
• Inspected equipment, completed routine maintenance and escalated larger repairs to maintenance teams to maintain optimal production levels.
• Monitored equipment during use to promote successful operations by completing real-time adjustments and enhancements.