Bryan Herbert
Stafford,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
Fredericksburg, VA
08.2021 - 09.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Met customer call guidelines for service levels, handle time and productivity.
Warehouse Associate
Amazon
05.2020 - 06.2020
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
Customer Service Representative
Intuit
05.2019 - 10.2019
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
- Described products to customers, thoroughly explaining details and care of merchandise.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in several applications to track requests, document problems and record solutions offered.
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Drove team revenue totals by bringing beyond what was expected in sales.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Machine Operator
Geico
10.2016 - 05.2019
- Maintained quality assurance and customer satisfaction objectives.
- Responsible for achieving production requirements.
- Read and followed standard operating procedures.
- Calibrated machines to keep them running at peak performance.
- Performed preventative maintenance to maintain optimal productivity.
Call Center Operator
Geico
05.2015 - 10.2016
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Document Specialist
Geico
02.2014 - 05.2015
- Checked accuracy and integrity of files and resolved errors.
- Performed general office duties, including typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Organized incoming and outgoing file movements in an efficient and accurate manner.
- Organized work to meet demanding production goals.
Education
High School Diploma -
Courtland High School
Spotsylvania, VA2009
Skills
- Excellent analytical and problem- solving skills
- Excellent work ethic
- Proven record of managing time and priorities effectively
- Known for working efficiently without supervision
- Adaptability
- Positive and friendly
- Self-motivation
- Extremely organized
- Mechanically inclined
- Warehouse Logistics
- Assembly and production
- Leadership and team building
Timeline
Customer Service Representative
Alorica
08.2021 - 09.2021
Warehouse Associate
Amazon
05.2020 - 06.2020
Customer Service Representative
Intuit
05.2019 - 10.2019
Machine Operator
Geico
10.2016 - 05.2019
Call Center Operator
Geico
05.2015 - 10.2016
Document Specialist
Geico
02.2014 - 05.2015
High School Diploma -
Courtland High School