Noel Cuevas
Summary
Experienced bringing 23 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
23
23
years of professional experience
Work History
Pest Control Technician
Terminix
11.2022 - Current
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Handled 190 plus accounts with customer satisfaction and no cancellations
Field Specialist
Medigreen Waste Services
05.2021 - 10.2022
- Enhanced waste collection efficiency by implementing a dynamic routing system.
- Ensured timely collection of waste materials by maintaining a consistent schedule and route plan.
- Decreased vehicle downtime by conducting routine maintenance checks and reporting issues to management.
- Optimized routes for maximum efficiency using GPS technology, reducing fuel costs and emissions from trucks.
Truck Driver
B&M Trucking
01.2017 - 12.2020
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Pharmacy Associate
Cardinal Health
11.2000 - 09.2016
- Improved driver performance by implementing comprehensive training programs and regular evaluations.
- Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
Education
High School Diploma -
Apopka High School
Apopka, FL05.1999
Skills
- Pest Removal
- Service Sales
- Chemical Handling
- Service Planning
- Appointment Scheduling
- Clean Driving Record
- Conflict Mediation
- Safety Protocols
- Team Mentoring
- Property Inspection
Languages
Spanish
Native or Bilingual
Timeline
Pest Control Technician
Terminix
11.2022 - Current
Field Specialist
Medigreen Waste Services
05.2021 - 10.2022
Truck Driver
B&M Trucking
01.2017 - 12.2020
Pharmacy Associate
Cardinal Health
11.2000 - 09.2016
High School Diploma -
Apopka High School
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