Bryan Hernandez
Houston
Summary
Adept at software diagnostics and championing customer service, I significantly enhanced device performance and customer satisfaction at Samsung Electronics. My expertise spans from technical repairs to strategic management, including inventory control and team leadership, consistently driving operational excellence and positive client relations.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
8
8
years of professional experience
Work History
Phone Repair Technician
Samsung Electronics
08.2024 - Current
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
Store Manager
PLS Financial Services
06.2022 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Department Manager
McDonald's Restaurant
02.2017 - 06.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
High School Diploma -
South Houston High School
Pasadena, TX05-2018
Skills
- Software diagnostics
- Warranty services
- Network troubleshooting
- Decision-making
- Customer service
- Multitasking and organization
- Training and mentoring
- Cash management
- Inventory management
- Recruiting and hiring
Languages
Spanish
Native or Bilingual
Timeline
Phone Repair Technician
Samsung Electronics
08.2024 - Current
Store Manager
PLS Financial Services
06.2022 - 07.2024
Department Manager
McDonald's Restaurant
02.2017 - 06.2022
High School Diploma -
South Houston High School
Similar Profiles
Sachiv Singh SengarSachiv Singh Sengar
Deputy Manager - Ad Operation at Samsung Electronics (Samsung Ads)Deputy Manager - Ad Operation at Samsung Electronics (Samsung Ads)
Taewoo KimTaewoo Kim
Engineer at Samsung Electronics, Samsung ResearchEngineer at Samsung Electronics, Samsung Research
Paul KimPaul Kim
Data Analyst at Samsung ElectronicsData Analyst at Samsung Electronics