BRYAN HERNANDEZ-CRUZ
SANTA CLARA,UNITED STATES
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Exceptional knowledge of effective office coordination with commitment to collaboration. Experienced Supervisor leading team members on-time job completion, assigning tasks, training employees, providing feedback, mediating interpersonal conflicts, and implementing company procedures. A drive to provide leadership and vision among teams towards meeting goals.
Overview
1
1
year of professional experience
Work History
Office Administrator
De Anza Office Of Equity
01.2024 - 06.2024
- Conduct research on issues related to equity, diversity, and inclusion to help inform the office's strategies and initiatives
- Assisting with the development and implementation of equity-focused programs and initiatives, such as training workshops or awareness campaigns
- Helping to communicate the office's mission and goals to employees and stakeholders, and potentially engaging with external organizations or communities to promote equity efforts
- Organizing events, coordinating with guest speakers or presenters, and being a public speaker
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines
- Enhanced experience by actively participating in team meetings and contributing valuable ideas.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects
- Prepared project presentations and reports to assist senior staff.
- Planned, promoted and executed more than 40 events each year.
Parks & Recreation Leader
City Of Santa Clara
07.2023 - 06.2024
- Played a pivotal role in fostering community engagement and enhancing the quality of life for residents
- Coordinated and overseen a variety of recreational programs, events, and facilities, ensuring that the city aligns with the diverse needs and interests of the community
- Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication
- Operated office equipment such as printers, copiers, fax machines, and scanners, ensuring smooth operation of office operations
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Assisted in preparing recreational materials and supplies for each activity.
Operations Supervisor
Cedar Fair Company
06.2023 - 02.2024
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Boosted employee morale and engagement through development of comprehensive rewards
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Coordinated and delegated tasks to team members, ensuring they are well-trained and motivated to deliver exceptional customer service
- Monitored operational processes, address challenges as they arise, and collaborate with other departments to optimize overall park performance
- Strong communication and interpersonal skills are essential to interact with both guests and team members, resolving issues and creating a positive atmosphere
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training 5x a week, coaching, and mentoring to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Supervised groups of up to 25 associates of various different ages
Education
Associate of Science - Mechanical Engineering
De Anza College
Cupertino, CA06.2025
High School Diploma -
Santa Clara High School
Santa Clara, CA06.2023
Skills
- Critical thinking and problem solving
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Ability to Multitask
- Ability to Work Under Pressure
- Verbal and written communication
- Customer Service
- Outreach
- Time Management
- Administrative Support
- Organizational Skills
- Professionalism
- Leadership and supervision
- Calendar Management
- Staff Training
- Goal-Oriented
- Public Speaking
Accomplishments
- Seal Of Bilitary
- Saint In The City Of The Year, Santa Clara
- President's Volunteer Service Award, Santa Clara
Personal Information
- Date of Birth: 09/15/05
- Driving License: D8520878
References
- Aldo Ortega Hatch, Coordinator, Parks & Recreation Dept (City Of Santa Clara), AHatch@santaclaraca.gov, (408)615-3160
- Adriana Garcia, De Anza Student's Rights & Equity Office, garciaadriana@fhda.edu, 408-864-5636
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Office Administrator
De Anza Office Of Equity
01.2024 - 06.2024
Parks & Recreation Leader
City Of Santa Clara
07.2023 - 06.2024
Operations Supervisor
Cedar Fair Company
06.2023 - 02.2024
Associate of Science - Mechanical Engineering
De Anza College
High School Diploma -
Santa Clara High School
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