Bryan Hicks
Fallon,NV
Summary
Professional with strong background in law enforcement and security, adept at maintaining public safety and enforcing regulations. Skilled in crisis management, investigative procedures, and community engagement. Known for effective teamwork, adaptability, and consistent achievement of operational goals. Highly reliable with strong problem-solving abilities and focus on delivering results.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Reno Behavioral Healthcare Hospital
12.2023 - 09.2024
- Provided compassionate and empathetic care to patients with mental health disorders, monitored and documented patients' behavior and vital signs, and participated in crisis intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Reno Area Security Manager
J Resort-Reno, NV
09.2023 - 11.2023
- Managed security supervisors and staff, coordinated emergency procedures, and trained team members in accountability and guest service.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Kept team compliant with security protocols and appearance standards.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Investigated incidents and wrote reports.
- Coordinated protective service operations with other emergency response agencies.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
- Improved response time to incidents by developing effective communication protocols within the security team.
Support Staff
New Frontier Treatment Center
04.2021 - 09.2023
- Ensured client safety, completed chart notes, assisted clients, and maintained facility security and compliance.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Security Guard
Allied Universal
02.2020 - 04.2021
- Managed access control, responded to security alarms, and recorded incidents.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Asst. Security Manager
Nugget Casino resort
09.2018 - 02.2020
- Provided a safe environment, evaluated officers, and oversaw training and emergency calls.
- Monitored key control access system to prevent unauthorized entry to building.
- Improved employee safety awareness by designing and delivering comprehensive training programs.
- Streamlined incident response times by developing an effective communication system among team members during emergencies.
- Safeguarded sensitive information through proper handling, storage, and disposal procedures in accordance with company policy.
- Increased efficiency in security operations through the development of standard operating procedures and guidelines.
- Oversaw parking surveillance to support designated parking areas and minimize suspicious activity.
- Coordinated special events logistics from a security perspective ensuring adequate staffing, proper equipment deployment, and effective security protocols.
- Reduced risk of security breaches by conducting thorough investigations and reporting findings to management.
- Developed contingency plans to formulate response and procedures for emergency situations.
- Managed access control systems to ensure only authorized individuals were granted entry into restricted areas.
- Ensured compliance with industry regulations by conducting regular audits of security systems and protocols.
- Enhanced overall security by implementing effective safety measures and policies.
- Collaborated with local law enforcement agencies to promptly address any security incidents or concerns.
- Supplied security coverage by managing staff schedules to meet operational needs of facility.
- Assisted in developing annual budgets for the security department while maintaining cost-effective operations without sacrificing quality or safety standards.
Casino Shift Manager
Nugget Casino resort
01.2016 - 04.2018
- Ensured safety and compliance, supervised employees, and managed guest services.
- Implemented targeted initiatives that enhanced staff morale and motivation, resulting in improved customer service levels and increased repeat visits from patrons.
- Contributed to employee retention efforts by fostering a positive work environment that encouraged teamwork and professional growth opportunities for staff members.
- Managed financial transactions accurately, including daily cash reconciliations and bank deposits, ensuring proper accounting practices were adhered to at all times.
- Coordinated incident response efforts alongside security personnel in order to maintain safety for both guests and employees during critical situations.
- Ensured high levels of guest satisfaction by promptly resolving issues and implementing service improvements based on guest feedback.
- Maximized casino profitability by analyzing performance metrics and adjusting gaming strategies accordingly.
Security Manager
Stockman's Casino
01.2013 - 01.2016
- Managed security policies, ensured compliance with regulations, and handled guest complaints.
- Provided a safe environment, evaluated officers, and oversaw training and emergency calls.
- Monitored key control access system to prevent unauthorized entry to building.
- Improved employee safety awareness by designing and delivering comprehensive training programs.
- Streamlined incident response times by developing an effective communication system among team members during emergencies.
- Safeguarded sensitive information through proper handling, storage, and disposal procedures in accordance with company policy.
- Increased efficiency in security operations through the development of standard operating procedures and guidelines.
- Oversaw parking surveillance to support designated parking areas and minimize suspicious activity.
- Coordinated special events logistics from a security perspective ensuring adequate staffing, proper equipment deployment, and effective security protocols.
- Reduced risk of security breaches by conducting thorough investigations and reporting findings to management.
- Developed contingency plans to formulate response and procedures for emergency situations.
- Managed access control systems to ensure only authorized individuals were granted entry into restricted areas.
- Ensured compliance with industry regulations by conducting regular audits of security systems and protocols.
- Enhanced overall security by implementing effective safety measures and policies.
- Collaborated with local law enforcement agencies to promptly address any security incidents or concerns.
- Supplied security coverage by managing staff schedules to meet operational needs of facility.
- Assisted in developing annual budgets for the security department while maintaining cost-effective operations without sacrificing quality or safety standards
Security Officer
Casino & Hotel
02.2010 - 06.2012
- Patrolled premises, responded to emergencies, and assisted with guest services.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Security Manager
Peppermill Hotel Casino
09.2006 - 02.2010
- Maintained a secure environment, managed officer training, and responded to emergencies.
- Provided a safe environment, evaluated officers, and oversaw training and emergency calls.
- Monitored key control access system to prevent unauthorized entry to building.
- Improved employee safety awareness by designing and delivering comprehensive training programs.
- Streamlined incident response times by developing an effective communication system among team members during emergencies.
- Safeguarded sensitive information through proper handling, storage, and disposal procedures in accordance with company policy.
- Increased efficiency in security operations through the development of standard operating procedures and guidelines.
- Oversaw parking surveillance to support designated parking areas and minimize suspicious activity.
- Coordinated special events logistics from a security perspective ensuring adequate staffing, proper equipment deployment, and effective security protocols.
- Reduced risk of security breaches by conducting thorough investigations and reporting findings to management.
- Developed contingency plans to formulate response and procedures for emergency situations.
- Managed access control systems to ensure only authorized individuals were granted entry into restricted areas.
- Ensured compliance with industry regulations by conducting regular audits of security systems and protocols.
- Enhanced overall security by implementing effective safety measures and policies.
- Collaborated with local law enforcement agencies to promptly address any security incidents or concerns.
- Supplied security coverage by managing staff schedules to meet operational needs of facility.
- Assisted in developing annual budgets for the security department while maintaining cost-effective operations without sacrificing quality or safety standards
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
Group Leader
Rite of Passage
02.2005 - 09.2006
- Managed unit operations, facilitated meetings, and provided training to staff.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and executed training programs, elevating team skills and performance.
- Facilitated team collaboration and communication, using technology solutions to improve workflow and productivity.
Chief of Police
Paiute/Shoshone Tribe
04.2004 - 02.2005
- Managed police department operations, ensured compliance with regulations, and submitted reports.
- Implemented community-oriented policing initiatives, strengthening trust between officers and citizens.
- Developed comprehensive training programs to ensure officer preparedness, resulting in increased professionalism and performance.
- Managed a multi-million-dollar budget, consistently delivering services within fiscal constraints while maximizing available resources for crime prevention efforts.
- Reduced crime rates by establishing an intelligence-led policing model and targeting high-risk offenders.
- Increased staff retention by providing opportunities for professional development, mentorship, and career advancement within the department.
- Effectively managed crisis situations utilizing negotiation skills along with tactical command thus mitigating threats posed to public safety.
- Enhanced departmental efficiency with streamlined processes and updated technology systems.
- Promoted transparency and accountability with the implementation of body-worn cameras and regular reporting to the public.
- Oversaw major investigations including homicides, drug trafficking operations, and financial crimes leading to significant arrests and convictions.
- Improved community safety by implementing proactive policing strategies and fostering strong relationships with local organizations.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
Police Officer
Walker River Paiute Tribe
09.2003 - 04.2004
- Maintained law and order, enforced laws, and provided first aid.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
Group Leader
Rite of Passage
12.2000 - 09.2003
- Managed unit operations, facilitated meetings, and provided training to staff.
- Managed unit operations, facilitated meetings, and provided training to staff.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and executed training programs, elevating team skills and performance.
- Facilitated team collaboration and communication, using technology solutions to improve workflow and productivity.
Police Officer
Lovelock Paiute Tribe
05.2000 - 12.2000
- Maintained law and order, enforced laws, and provided first aid.
- Maintained law and order, enforced laws, and provided first aid.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
Director of Law Enforcement / Police Officer
Paiute/Shoshone Tribe
02.1991 - 05.2000
- Managed police department operations, ensured compliance with regulations, and supervised officers.
- Managed police department operations, ensured compliance with regulations, and submitted reports.
- Implemented community-oriented policing initiatives, strengthening trust between officers and citizens.
- Developed comprehensive training programs to ensure officer preparedness, resulting in increased professionalism and performance.
- Managed a multi-million-dollar budget, consistently delivering services within fiscal constraints while maximizing available resources for crime prevention efforts.
- Reduced crime rates by establishing an intelligence-led policing model and targeting high-risk offenders.
- Increased staff retention by providing opportunities for professional development, mentorship, and career advancement within the department.
- Effectively managed crisis situations utilizing negotiation skills along with tactical command thus mitigating threats posed to public safety.
- Enhanced departmental efficiency with streamlined processes and updated technology systems.
- Promoted transparency and accountability with the implementation of body-worn cameras and regular reporting to the public.
- Oversaw major investigations including homicides, drug trafficking operations, and financial crimes leading to significant arrests and convictions.
- Improved community safety by implementing proactive policing strategies and fostering strong relationships with local organizations.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
Education
Diploma - LAW ENFORCEMENT
BIA Police Academy
06.1992
High School Diploma -
Churchill County High School
01.1989
Skills
- Defense Tactics
- CPR Certified
- Crisis Management
- Security audits
- Safety and security regulations
- Customer Service
- De-Escalation Techniques
- Suicide Prevention
- Incident Investigation
- Physical Security
- Surveillance techniques
- Policy Enforcement
Certification
Nevada Gaming License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Mental Health Technician
Reno Behavioral Healthcare Hospital
12.2023 - 09.2024
Reno Area Security Manager
J Resort-Reno, NV
09.2023 - 11.2023
Support Staff
New Frontier Treatment Center
04.2021 - 09.2023
Security Guard
Allied Universal
02.2020 - 04.2021
Asst. Security Manager
Nugget Casino resort
09.2018 - 02.2020
Casino Shift Manager
Nugget Casino resort
01.2016 - 04.2018
Security Manager
Stockman's Casino
01.2013 - 01.2016
Security Officer
Casino & Hotel
02.2010 - 06.2012
Security Manager
Peppermill Hotel Casino
09.2006 - 02.2010
Group Leader
Rite of Passage
02.2005 - 09.2006
Chief of Police
Paiute/Shoshone Tribe
04.2004 - 02.2005
Police Officer
Walker River Paiute Tribe
09.2003 - 04.2004
Group Leader
Rite of Passage
12.2000 - 09.2003
Police Officer
Lovelock Paiute Tribe
05.2000 - 12.2000
Director of Law Enforcement / Police Officer
Paiute/Shoshone Tribe
02.1991 - 05.2000
High School Diploma -
Churchill County High School
Nevada Gaming License
Diploma - LAW ENFORCEMENT
BIA Police Academy
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