BRYAN HILLMAN

• Responsible for ongoing development and management of all infrastructure servers, network, and security systems
• Establishes and oversees department budget and planning
• Ensures that policies and procedures are established and maintained within the department as well as throughout the organization
• Enforces and maintains accurate documentation including resource time tracking and network design implementations
• Provides daily support of systems and clients
• Manages special IT/OpsDev projects while ensuring they meet strategic business requirements and are completed on time and within budget constraints
• Facilitated and managed all activities related to complete datacenter migration to a new colo facility
• Managed and implemented server builds and network configurations, including migration to a virtual environment
• Managed all Azure cloud initiatives
• Mitigated cost overruns with diligent management tools and policies
• Introduced new technologies to move IT into the realm of IaaS
• Responsible for leading several M&A projects and managing task/workload across various departments
• Managed Network upgrades from Juniper to Cisco and Meraki to include the implementation of ACI
• Introduced HCI (Hyperconverged Infrastructure) technologies to help develop Mansfield private cloud initiatives
• Supervised the implementation of SDWAN (Viptela)
• Established asset management practices to track technological assets from purchase to disposal and improved resource optimization by 23%
• Maintained weekly and 1 on1 meetings with departments
• Mentored staff to help them grow into new roles of responsibility as part of a career development

Delta Airlines: Worked as Server Operational Consultant

• Tasks involved server installations and administration and User configuration in AD (Active Directory) and Exchange email account creation and maintenance
• Maintained server backups and uptime of VM (ESX) environment
• Performed both hardware and software installations in an environment that included over 1,000 HP ProLiant DL300 and DL500 servers
• Provided third level phone support for end users and other Administrators
• As consultant also performed auditing and inventory tasks

Dekalb Community Service Board: Provided Network Administrative and Desktop Support for the county

• Responsible for uptime of all servers (DELL), switches, and routers (Cisco)
• Responsible for installation and configuration of all servers both hardware and software and configuration and support of the VMware environment
• Support an upgrade of Citrix Server to XenApp Presentation Server
• Developed and implemented a reliable backup system which made granular restore of exchange mailboxes possible
• Developed best practice procedures for organization that involved better ways of securing infrastructure
• Re-cabled all closets and server room to meet with industry standards
• Developed software deployment scripts for deploying Microsoft Office 2007 and other software

• Responsible for the following: LAN/WAN Active Directory Administration
• User account creation, Security settings for groups, creation of logon scripts
• Server maintenance/upkeep/monitoring
• Servers included: Print servers, Radius, three Web servers, three MSSQL servers, Call Parrot system (telephony system)
• Maintained support and configuration of Wireless Access Points (AP) which provided wireless access to guests through our PIX
• Salesforce CRM administration and support
• Designed and implemented transition from Exchange server 2003 to 2007
• Installed, managed and configured LAN updates using WSUS
• Blackberry setup and configuration
• Administration of BES (Blackberry Enterprise Server)
• Developed and architected VMware infrastructure ESX Servers
• Designed involved capacity planning and making hardware recommendation to leadership
• Performed all backend configuration for optimum performance of virtual servers
• Provided mentoring and lead for helpdesk personnel
• Responsible for teaching and training the helpdesk team on support/network procedures as well as providing insight to solving issues
• Cisco router and switch support and configuration
• Installed/configured Cisco ASA(x2) this included maintenance and developing Access Lists
• Oversight included 19 Cisco Catalyst 3650g switches
• Basic configuration involved password enabling, securing devices through port securities, and monitoring/maintaining port up status
• Configured and installed/replaced new switches when needed
• Maintained infrastructure documentations and design specifications
• SQL database support included backups and checking different reports for transact statements
• Developed reports for the Finance Department to use for billing statements
• Documented/updated network layout for main office and eight county offices
• Established base line security reports to the Director of IT as well as implemented proposed solutions
• Sought to establish network and software baseline
• Responsible for custom application administration which included Salesforce.com and Andar

• Third tier support
• Lead Instructor/Mentor for fellow employees on application procedures and techniques
• Improved work efficiency for sales team by evaluating and recommending new software and hardware tools
• Evaluation and Integration of new Customer Relation Management, Saratoga Systems Avenue platform, with evaluation MSSQL environment
• During this time worked with evaluation team on feasibility of SAP CRM in organization structure
• Restructured data delivery tool through script modification and task scheduling which provided remote users with consistent and reliable data
• Rewrote batch commands to extract data from different data sources
• This improved data synchronization from the Enterprise Resource Planning (ERP) system to remote users
• Managed software updates and patches
• Reported directly to the Business VPs
• Responsible for Administering Customer Relation Management Databases and Servers resources
• Skills included Database Administration on proprietary CRM/SFA (Avenue) system
• Responsible for administering and controlling data distribution to and from remote and LAN users

• NT Administrator and Sales Force Automation Manager
• Created and maintained standard workstation images
• Created/Maintained user accounts
• Monitored and maintained server/LAN environment
• Installed, configured, and racked all network servers
• Handled user security, created login scripts and monitored the network system
• Repaired, engineered and improved processes in Saratoga System (SPS Customer Relation Software)
• This involved implementation of an FTP site for data delivery
• Increased data delivery thus decreasing downtime
• Designed and implemented Web based support that included an on-line training tool developed using Toolbox as well as a software delivery system
• Made efficient use of the software scripting product Remote Ware delivery system
• Provided training to users for Customer Relation Management system