BRYAN HOBBS

Assistant Manager SONIC

Boom Enterprises

04.2021 - Current

Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Helped oversee the daily operations of the store, managing staff and inventory.
Coached and mentored new employees on company policies and procedures.
Resolved customer complaints and handled refunds and returns to promote satisfaction.
Oversaw daily ﬁnancial transactions and managed cash ﬂow to support profitability.
Managed expenditures and sales to meet budget and revenue targets.
Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
Communicated with customers to address questions, concerns, and needs and provide quality customer service
Identified operational process inefficiencies to recommend necessary improvements.
Liaised between managers and employees, communicating concerns and expectations to appropriate parties
Organized company merchandise and displays to increase brand awareness and product sales.
Handled employee discipline and termination according to company policies.
Assisted with new employee training and conducted performance reviews to track overall progress.
Oversaw personnel to maintain adequate staffing and minimize overtime.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
Led and directed team members on effective methods, operations and procedures
Addressed and resolved client or customer inquiries to foster superior standards of service.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Aided in creating employee schedules to align coverage with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervised day-to-day operations to meet performance, quality and service expectations.