BRYAN HOBBS
South Elgin,IL
Summary
A motivated student with excellent multitasking, communication, and interpersonal skills, with an aptitude for technology. Ready to apply knowledge and skills to any challenge looking to gain valuable experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager SONIC
Boom Enterprises
1540 E Dundee Rd #320, Palatine, IL 60074
04.2021 - Current
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Managed expenditures and sales to meet budget and revenue targets.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Communicated with customers to address questions, concerns, and needs and provide quality customer service
- Identified operational process inefficiencies to recommend necessary improvements.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Organized company merchandise and displays to increase brand awareness and product sales.
- Handled employee discipline and termination according to company policies.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Led and directed team members on effective methods, operations and procedures
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Aided in creating employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Bartlett High School
Bartlett, IL05.2023
Skills
- Team Motivation
- Staff Management
- Monetary Transactions
- Performance Tracking and Evaluations
- Technical Proficiency
- Training
- Schedule Oversight
- Cost Control
- Customer Service and Satisfaction
- Sales Reporting
- Overseeing Employees
Timeline
Assistant Manager SONIC
Boom Enterprises
04.2021 - Current
High School Diploma -
Bartlett High School