Bryan Holley
Bolivia,NC
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
9
9
years of professional experience
Work History
Appliance-Cabinets-Millwork Department Supervisor
Lowes Home Improvment
Leland, NC
07.2023 - Current
- Created successful strategies to develop and expand customer sales.
- Cross-sold additional products and services to purchasing customers.
- Trained newly hired employees on proper procedures for selling cabinets.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided feedback to store management regarding employee performance issues.
- Managed staff of 10 employees in the specialty department.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Facilitated communication between upper management and store personnel.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Cabinet Sales Specialist
Lowes Home Improvment
Southport, NC
08.2019 - 07.2023
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Visited home sites when necessary to assess and fulfill customer needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Managed contracts with fabricators, suppliers and installers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Clerk
Hampton Inn Suites
Woodstock, VA
01.2019 - 08.2019
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Assisted with setting up conference rooms for meetings or events when necessary.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Verified customer credit to establish payment method for accommodations.
Plumbing Apprentice
My Plumber
Manassas, VA
08.2016 - 12.2018
- Inspected drainage and other plumbing systems for compliance with local building codes.
- Installed automated controls to regulate pressure and volume in pipe systems.
- Maintained records of plumbing jobs completed.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Responded promptly to customer inquiries regarding service calls.
- Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
- Installed and repaired plumbing fixtures, such as sinks, toilets, showers, and bathtubs.
Assistant Manager
Business Opportunities of the Blind
Quantico, VA
01.2015 - 01.2016
- Implemented new procedures or systems to improve efficiency within the organization.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored delegate performance and provided feedback to ensure objectives were met efficiently.
Education
High School Diploma -
Coastal Carolina Community College
Jacksonville, NC01-2013
Skills
- Growth Planning
- Process and Procedure Development
- POS Systems Operations
- Stock Management
- Customer Service
- Performance Improvement
- Problem Resolution
- Staff Supervision
- Sales Growth
Timeline
Appliance-Cabinets-Millwork Department Supervisor
Lowes Home Improvment
07.2023 - Current
Cabinet Sales Specialist
Lowes Home Improvment
08.2019 - 07.2023
Front Desk Clerk
Hampton Inn Suites
01.2019 - 08.2019
Plumbing Apprentice
My Plumber
08.2016 - 12.2018
Assistant Manager
Business Opportunities of the Blind
01.2015 - 01.2016
High School Diploma -
Coastal Carolina Community College