Summary
Overview
Work History
Education
Skills
Additionalskillsandpersonaldevelopment
Educationandprofessionaldevelopment
Timeline
Generic

Bryan Holste

Meridian,ID

Summary

Innovative and results-driven learning and development executive with over 20 years of experience spanning training, instructional design, and strategic leadership roles. Proven track record in conceptualizing and implementing pioneering training programs, managing global vendor relationships, and driving organizational efficiency through cross-functional collaboration. Expertise in creating certification programs, optimizing learning management systems, and developing curriculum across multiple modalities (E-learning, ILT, VILT). Demonstrated success in enhancing operational performance and improving time-to-proficiency metrics. Passionate self-learner with a history of rapidly acquiring and applying new skills, from instructional design methodologies to web development technologies, exemplifying a commitment to continuous personal and professional growth.

Overview

16
16
years of professional experience

Work History

Vendor Training Manager

Amazon
01.2021 - 01.2025
  • Conceptualized, developed, and implemented a pioneering Trainer Certification Program from the ground up, establishing certified trainers at each site with monthly renewal requirements, resulting in 100% certification compliance and consistency across 5 global sites
  • Led strategic vendor relationships, enhancing collaboration and cross-functional collaboration across three teams globally
  • Spearheaded L&D-led cross-functional initiatives with Ops, Quality, and Content teams to identify root causes, address behavioral issues, and target specific areas for improvement, resulting in key areas of improvement to enhance 1 contact resolution
  • Managed LMS for up to 1000 users within the organization, overseeing domain management, user administration, content management, assignments, completions, and analytics, leading to improved training efficiency and effectiveness
  • Directed comprehensive curriculum program management, including end-to-end instructional design for E-learning, ILT, and VILT, reducing time to proficiency from the first 1000 contacts down to the first 600

Manager of Technical Learning and Development

T-Mobile
01.2018 - 01.2020
  • Developed and implemented a comprehensive onboarding curriculum from scratch for in-home technicians, integrating OSHA safety regulations, company behavioral standards, and technical job skills
  • Designed and established on-site training environments across 7 locations in the US, creating realistic scenarios for hands-on learning of hardware tools, drilling techniques, and electrical safety
  • Led the creation of a Remote National Training Team, successfully delivering training to 140 FTEs across the United States
  • Oversaw curriculum program management, including instructional design for E-learning, ILT, and VILT, ensuring consistent quality and effectiveness across all training modalities
  • Established a Quality Team from the ground up for a group of up to 30 dispatchers, aligning with the company's customer-first philosophy and contact center best practices
  • Implemented a robust quality assurance program, generating weekly performance scores from operations and national quality teams, which drove targeted coaching opportunities for agents
  • Developed and delivered leadership training on effective coaching techniques, enhancing the skills of supervisors and managers in performance improvement
  • Designed and implemented a comprehensive Communication Program, featuring an intake process, standardized communication templates, and structured weekly and monthly communication plans

Instructional Designer

T-Mobile
01.2013 - 01.2018
  • Obtained ADT certification in Instructional Design and Certificate in Virtual Classroom Facilitation Design, demonstrating expertise in creating effective online learning experiences
  • Mastered ADDIE and AGILE methodologies, applying these frameworks to create efficient and effective learning solutions
  • Designed and developed innovative 'choose your own adventure' style courses, enhancing learner engagement and knowledge retention
  • Self-taught and became proficient in industry-leading tools including SnagIt, Camtasia, Adobe Captivate, SimWriter, Articulate Storyline, and Rise360
  • Created a diverse portfolio of instructor-led, eLearning, and video content for nationwide deployment, catering to various learning styles and organizational needs
  • Conducted comprehensive performance and training needs analyses using the ADDIE model, ensuring alignment between learning objectives and business goals
  • Assumed administrative responsibilities for Cornerstone and Xyleme LMS, streamlining learning management processes and improving user experience

Corporate Trainer

T-Mobile
01.2009 - 01.2013
  • Self-taught adult learning principles and theories, applying them to enhance the delivery of existing training programs for contact center employees
  • Implemented a student-centric approach to training, focusing on learner needs to ultimately improve customer service quality
  • Delivered intensive 8-week training programs with excellence, including 8 hours of daily facilitation and weekly one-on-one coaching sessions for each student
  • Conducted 30-day on-the-job training transitions, providing daily side-by-side support, targeted coaching, and follow-up sessions to ensure successful application of learned skills
  • Consistently exceeded performance expectations, maintaining high standards for trainee performance and readiness for customer interactions
  • Fostered long-term career development, with several trainees progressing to director-level positions within the organization

Education

ADT Certification - ADDIE Instructional Design

ADT Certification - Designing for the Virtual Classroom

Skills

  • Learning Strategy Management
  • Instructional Design
  • Training Program Development
  • Vendor Relationship Management
  • Collaborative Teamwork Across Functions
  • Learning Management System (LMS) Administration
  • Curriculum Management
  • Coaching for Performance Improvement
  • Behavioral Coaching Expertise
  • Root Cause Analysis
  • Adult Learning Principles
  • Proficient in ADDIE and AGILE
  • Quality Assurance Program Development
  • Organizational Communication Strategies
  • Training Needs Analysis
  • Trainer Certification Programs
  • Global Team Leadership
  • Independent Learning and Skill Acquisition
  • Basic Website Development
  • Cross-Cultural Communication
  • Technical Proficiency Development

Additionalskillsandpersonaldevelopment

  • Currently self-learning Spanish, demonstrating commitment to cultural competence and global communication.
  • Self-taught web development skills including HTML, XML, WIKI, and SIMForm.
  • Continuously expanding technical skillset to stay current with emerging technologies and industry trends.

Educationandprofessionaldevelopment

  • ADT Certification in ADDIE Instructional Design
  • ADT Certification in Designing for the Virtual Classroom
  • Extensive professional experience complemented by continuous self-directed learning and skill development across various domains of learning and development, instructional design, and emerging technologies.

Timeline

Vendor Training Manager

Amazon
01.2021 - 01.2025

Manager of Technical Learning and Development

T-Mobile
01.2018 - 01.2020

Instructional Designer

T-Mobile
01.2013 - 01.2018

Corporate Trainer

T-Mobile
01.2009 - 01.2013

ADT Certification - ADDIE Instructional Design

ADT Certification - Designing for the Virtual Classroom

Similar Profiles

CREATE PROFILE
Bryan Holste