Bryan Hoopes

• Within my time in management, I oversaw various roles, including safety operations (complete safety audits, ensure a consistent safe workplace, and handling any accidents involving injury within the store).
• Oversee timekeeping (hours vs forecast to budget)
• Oversee HR (recruitment/hiring, retention, and morale boosting, as well as involvement in disciplinary actions)
• Oversee operations (functionality of the business, and metrics management)

• Monitored staff performance and provided feedback to ensure quality customer service.
• Assigned tasks to employees and monitored progress of projects.
• Interact with and assist customers to ensure a great, friendly shopping experience.
• Assist in maintaining store conditions throughout the day.

• Managed ordering and inventory of product.
• Maintained quality standard to ensure only fresh product is sold.
• Schedule writing.
• Assist other stores with special projects (Remodels/Resets, New standards rollouts)
• Direct the workflow.

• Oversee ordering and inventory management as well as stock.
• Merchandising and upkeep of department.
• Strive and succeed to increase the sales of my department.

• Stocking product and maintaining fresh and clean conditions.
• Interacting with and assist customer to ensure a great, and friendly shopping experience.
• Merchandising

During this period of my time in the work force I was hired as a busser. Within just a couple months I was promoted and placed in the kitchen as a food runner. My responsibilities included

• running the serving line.
• Be able to communicate and operate with my coworkers in a high stress, fast paced environment.
• Plate and garnish dishes and deliver them to the customers.
• Have and maintain a clean working space at all times.

After a year of food running, I was promoted to a serving position. my responsibilities included:

• Having great customer service and hospitality skills.
• Be able to pivot when needed based on the needs of the restaurant.
• Have great teamwork and communication skills

In this part time position my responsibilities were to close down the department in the evenings. Give great customer service, and ensure the department product levels were full and the morning crew was set for success the following morning.